CloudWaitress
CloudWaitress is a web-based online ordering system for restaurants that gives each venue its own branded ordering site for pickup, delivery, dine-in with QR ordering and table bookings, with no commission per order. It includes a built-in point of sale as an extra service and connects to payment gateways and delivery tools. It has a free plan limited to 100 orders and bookings a month.
Last reviewed
- Best for
- Small restaurants and takeaways moving off commission marketplaces, Restaurants with several locations
- Pricing
- From USD 39 per store per month
- Runs on
- Web, Windows
Who it is for
Small restaurants and takeaways moving off commission marketplaces
The vendor says it charges no commission and offers a free plan, so orders come through the restaurant's own page.
Restaurants with several locations
Multiple locations can be created, with staff accounts limited to specific restaurants and a store-locator style site.
Agencies and resellers
A partner programme offers reduced prices to businesses that distribute the software or run their own ordering network.
What it does
Branded online ordering website
A mobile-friendly ordering site on the restaurant's own domain with a free SSL certificate.
Pickup, delivery and dine-in orders
Handles all order types, including dine-in with QR ordering from the table.
Table bookings
Customers can reserve a table from the restaurant's site.
QR table ordering
Orders go from the customer's phone to the order screen and printer, with automatic table number recognition and Apple Pay and Google Pay.
Admin dashboard
Manage settings, menus, orders and reservations online, with restricted staff accounts.
Receipt printing
Prints orders automatically or manually to any number of printers connected to a Windows, Android or Linux device.
Bump screen
A screen for working through orders in the kitchen.
Online payments
Takes payments straight into the restaurant's own accounts with payment providers such as Stripe and PayPal.
Multi-currency, multi-language and multiple taxes
Supports many currencies, several customer-facing languages and any number of inclusive, exclusive or compounding taxes.
Promotional codes and performance report
Included in every plan, including the free one.
SMS messaging
Customisable SMS notifications and marketing, set up by the customer through webhooks or by the vendor's team.
Branded iOS and Android app (paid service)
A custom app for the restaurant, charged as a one-time build fee plus a monthly service fee.
REST API
A JSON REST API to automate tasks or build custom integrations, included on all plans.
Pricing
- Starting price
- From USD 39 per store per month
- Pricing model
- Subscription per location
- Minimum contract
- None (no contracts)
- Renewal
- Monthly plans can be cancelled at any time in the admin interface
- Free plan
- Yes
Starter is free, limited to 100 orders and bookings a month. Standard is $39 per store per month in USD (AUD $79 excluding GST) with unlimited orders and bookings and 5 staff accounts. Enterprise is listed at +$299 a month with unlimited staff accounts and high-priority support. There are no contracts; apps and custom website design cost extra, and a built-in POS is an additional service. Payment is by credit card only.
How it compares
Compared with the 111 products in Online Ordering System that have a profile on this site. These figures describe the category. They are not a recommendation.
- Its starting price is USD 39 per location per month. That is below the category median of USD 44, taken from the 6 products in this category that publish a USD price per location per month. The median mixes prices quoted with and without tax, so treat it as a rough guide.
- Names 13 integrations. The median in this category is 6.
- Has a free plan. 18 of the 29 products in this category that say whether they have a free plan do.
- Lists Web and Windows only. Among the 110 products in this category that state their platforms, 56 list an iOS app and 56 list an Android app.
- The category's 10 most-named integration partners are Stripe, Square, Deliverect, Toast, Apple Pay, Uber Direct, Google Pay, Lightspeed, PayPal, Clover. Of these, this product's listing names Stripe, Uber Direct, PayPal.
Works with
- Delivery
- TookanUber Direct
- Payments
- StripePayPalCardConnectPOLi PayBambora APACPayGateiPay88Bancontact
The homepage claims 1,200+ integrations, but the integrations page lists about twenty. The vendor says it can integrate with other POS systems without naming them, and lists Facebook and Google accounts for customer login.
Where and how it runs
- Platforms
- Web, Windows
- Hardware
- Bring your own hardware: a tablet or PC with internet access; a Windows tablet or PC is recommended for receipt printing, and printers connect through a Windows 7 or later PC or a Linux device.
The vendor says it can be used anywhere in the world; online payments work only in countries covered by its payment gateways. The site says it is made in Australia.
The company
- Founded
- 2012
- Founders
- Christopher Timm
- Customers named by the vendor
- Shop225, Asuka Japanese Kitchen, It's Mirchi
Security and support
- Support
- The vendor states response times under 12 hours, seven days a week, with live chat, email and a help centre.
Listing details
- Built for
- Restaurants
- Focus
- Food-specific
- Status
- Active
- Website
- cloudwaitress.com
Alternatives to CloudWaitress
See all 185 in Online Ordering SystemSupaorder
Supaorder is a white-label online ordering platform that gives a restaurant its own branded iOS, Android and web ordering apps for a flat monthly fee per location, with no commission on orders.
Starts at USD 129 per location per month, against USD 39 per store per month for CloudWaitress.
UpMenu
UpMenu is a modular restaurant platform for taking orders directly from a restaurant's own website and branded mobile app instead of through delivery marketplaces.
Does not have a free plan. CloudWaitress does.
Ressto
Ressto is an online ordering platform for restaurants, cafes, bakeries and food trucks, run from Ahmedabad, India.
Runs on Web, iOS and Android, against Web and Windows for CloudWaitress.
Bopple
Bopple is an online ordering platform for restaurants and cafes.
Runs on Web, iOS and Android, against Web and Windows for CloudWaitress.
Compare CloudWaitress
What we could not confirm
These points were not confirmed when this page was written.
- Legal entity, headquarters city and team size
- Names of POS systems it integrates with
- The claimed 1,200+ integrations (only about twenty are listed)
- Interface languages offered to customers
- Security certifications and hosting
- Countries where online payments are available in full
Sources
Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.
- Homepage: order types, QR ordering, FAQhttps://cloudwaitress.com/
- Plans, prices, hardware and printing FAQhttps://cloudwaitress.com/pricing/
- Feature list and support timeshttps://cloudwaitress.com/features/
- Integration listhttps://cloudwaitress.com/features-category/integrations/
- Founder, founding year, commission-free positioninghttps://cloudwaitress.com/about-us/