Cartwheel

Cartwheel is delivery management software for restaurant chains and catering brands. It sends each order to the brand's own drivers or to third-party delivery fleets according to rules the restaurant sets, and gives customers branded tracking. It is sold to enterprise chains, pizza restaurants, catering operators and smaller growing brands.

Last reviewed

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Home page of Cartwheel's website
Cartwheel's website on 30 September 2026
Best for
Enterprise restaurant chains, Pizza restaurants
Pricing
Quote only
Runs on
Web, iOS, Android

Who it is for

  • Enterprise restaurant chains

    One delivery standard across corporate and franchise stores, with dedicated onboarding and account management.

  • Pizza restaurants

    High-volume, time-critical dispatch; the vendor names Lou Malnati's, Giordano's and Hungry Howie's as users.

  • Catering operators

    Puts orders from own channels and marketplaces such as ezCater on one board, with scheduled dispatch, checklists and proof of delivery.

  • Restaurants with in-house drivers that need backup

    Hybrid Delivery sends overflow orders to third-party drivers when in-house drivers are busy.

What it does

  • Hybrid Delivery rules engine

    Routes each order to in-house or third-party drivers by time of day, order size, driver availability, per-driver limits or geo-fenced areas; the vendor says this takes about one second per order.

  • AI-powered dispatch

    Assigns each order to the best provider based on the restaurant's own rules.

  • Third-party delivery network

    One integration to delivery providers such as Uber Direct, DoorDash Drive and Grubhub plus local fleets; the vendor says it has 50+ providers and rates up to 27% below direct.

  • Branded order tracking

    Customers get branded tracking links and a review prompt, including on third-party deliveries.

  • Automatic refund claims

    Files refund claims automatically when a delivery provider is late or cancels; the vendor quotes $0.29 recovered per order.

  • Catering delivery

    Scheduled dispatch, pre-delivery checklists, photo and signature proof, and vehicle type as a routing rule so large orders go to cars and vans.

  • ezCater compatibility

    The vendor says its driver apps meet ezCater's tracking requirements and that ezCater Dispatch connects from the Cartwheel dashboard.

  • Store and dispatch apps

    Store App for phones and tablets and Dispatch App for tablets with order creation, status tracking, driver assignment and rating monitoring.

  • Dispatcher-driver chat

    Chat between drivers and the dispatch team with push notifications, photos and order details.

  • Route optimisation and batching

    AI route optimisation and order batching for in-house drivers.

  • Driver app

    App for in-house and courier drivers to receive and complete deliveries.

  • Analytics

    Reporting on delivery operations to spot problems and improve efficiency.

  • API

    API-first design for connecting POS, online ordering, loyalty or custom systems.

Pricing

Pricing model
Quote only

No prices are published. The site directs visitors to book a demo. The vendor quotes third-party delivery rates 'from $6.99', 'from $5.10' and 'from $4.60' in a rate illustration, without saying what those figures apply to.

How it compares

Compared with the 13 products in Delivery Management & Dispatch that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 12 integrations. The median in this category is 4.
  • One of 5 products in this category with an iOS app. One of 5 products in this category with an Android app. 12 products in this category state their platforms.
  • The category's 10 most-named integration partners are Square, Deliverect, DoorDash, Olo, Shopify, Stripe, Toast, Chowly, ChowNow, Flipdish. Of these, this product's listing names Square, Olo, Toast, ChowNow.

Works with

Delivery
ezCaterUber DirectDoorDash DriveGrubhubSkipcart
Other
OloChowNowZupplerMonkeyMedia
Point of sale
ToastSquarePAR

The vendor says it has 40+ live integrations; the integrations page shows most as logos without names, so only named ones are listed.

Where and how it runs

Available in
United States, Puerto Rico, Canada, United Kingdom, Ireland, Australia
Platforms
Web, iOS, Android
Apps
Store App: Order creation, status tracking, driver assignment and rating monitoring for stores. Dispatch App: Dispatching for tablets. Cartwheel Driver: Delivery app for drivers
Hardware
None required beyond an iPad, tablet or phone for the apps. The vendor says orders flow from the POS without tablets or re-keying.

The homepage says Cartwheel operates in these countries.

The company

Founded
2012 (as a Los Angeles delivery restaurant; software licensed to brands from about 2020)
Customers named by the vendor
Portillo's, P.F. Chang's, Potbelly, Lou Malnati's, Giordano's, Hungry Howie's, Jason's Deli

Security and support

Security and compliance
SOC 2 Type I
Support
The vendor says real people provide 24/7 live support, with dedicated account management and white-glove onboarding for enterprise customers.

Listing details

Built for
Restaurants
Focus
Food-specific
Status
Active
Website
trycartwheel.com

Alternatives to Cartwheel

See all 24 in Delivery Management & Dispatch

  • Shipday

    Shipday is delivery management software for businesses that deliver their own orders.

    Names 30 integrations, against 12 for Cartwheel.

  • Vromo

    Vromo is delivery management software for restaurants that run their own drivers.

    Runs on Web, against Web, iOS and Android for Cartwheel.

  • DeliverLogic

    DeliverLogic is white-label delivery and online ordering software.

    Names 9 integrations, against 12 for Cartwheel.

  • GoLivro

    GoLivro is delivery dispatch software for restaurants, pharmacies and delivery services, based in Quebec.

    Runs on Web, against Web, iOS and Android for Cartwheel.

Compare Cartwheel

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price or plan
  • Contract term
  • Headquarters and legal entity
  • Funding amounts and investors
  • Interface languages
  • Full integration list (the vendor shows logos without names)

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage: positioning, providers, countries, SOC 2, customershttp://trycartwheel.com/
  2. Hybrid Delivery, appshttps://trycartwheel.com/features/
  3. Integrations overviewhttps://trycartwheel.com/integrations/
  4. Restaurant use casehttps://trycartwheel.com/restaurants/
  5. Company historyhttps://trycartwheel.com/team/
  6. Company description and customershttps://trycartwheel.com/pressrelease/cartwheel-welcomes-new-investment-partners-board-members/
  7. Catering integration pagehttps://trycartwheel.com/ezcater/