DoorDash Merchant

DoorDash for Merchants is the restaurant-facing side of DoorDash: a listing on the DoorDash delivery and pickup marketplace, plus a Merchant Portal and optional tools for direct online ordering, marketing, loyalty and reservations. Restaurants and other local shops pay a commission on each order, with plans that trade a higher rate for wider delivery reach and more support.

Owns Wolt and Deliveroo (DoorDash investor site hosts resources for both)

Last reviewed

Visit website
Home page of DoorDash Merchant's website
DoorDash Merchant's website on 30 September 2026
Best for
Restaurants that want new delivery and pickup customers, Restaurants that want their own commission-free ordering channel
Pricing
Percentage of sales
Runs on
Web, iOS, Android

Who it is for

  • Restaurants that want new delivery and pickup customers

    A listing on the DoorDash marketplace with no subscription, activation or cancellation fee; you pay a commission only when orders arrive.

  • Restaurants that want their own commission-free ordering channel

    Online Ordering and the Commerce Platform let guests order from the restaurant's own site, with DoorDash drivers available for delivery.

  • Restaurants with their own website or app that need drivers

    Drive On-Demand supplies Dashers for orders taken on the restaurant's own channels, for a flat fee per delivery.

  • Grocery, convenience, alcohol, retail, flower and pet shops

    The same merchant programme covers several non-restaurant business types.

What it does

  • Marketplace listing

    Lists the store to nearby customers on the DoorDash app for delivery and pickup, with Dasher logistics, customer support and card processing covered by the commission.

  • Merchant Portal

    One login to manage orders, marketing, loyalty and reviews.

  • Analytics

    Included with the marketplace; shows what is selling and what drives repeat orders.

  • Online Ordering

    Adds ordering to the restaurant's website, Google Business Profile or social pages; direct orders carry no DoorDash commission, only standard payment processing fees.

  • Branded website

    An SEO-optimised restaurant website built by DoorDash, part of the Commerce Platform.

  • Branded mobile app

    A custom-branded ordering app with reordering and push notifications.

  • Cross-channel loyalty programme

    One loyalty programme across the restaurant's website, app, in-store and the DoorDash marketplace.

  • Guest experience management

    Collects reviews and shows all customer feedback in one place.

  • Automated email marketing

    Set-and-forget email campaigns triggered by guest behaviour.

  • Promotions

    Discount offers aimed at new, existing or lapsed customers, shown on homepage carousels and the Offers tab; selected merchants can get a $100 credit per store.

  • Sponsored Listings

    In-app ads on the homepage and in search results, charged per confirmed order.

  • Reservations (powered by SevenRooms)

    Reservations on DoorDash flow into SevenRooms guest profiles, with seating, waitlist and marketing tools.

  • Drive On-Demand

    Dashers deliver orders taken on the restaurant's own site or app for a flat fee per delivery.

  • POS integration

    Orders and menu updates flow between a supported POS or middleware and DoorDash; the vendor says partners must keep order failure and merchant cancellation rates below 1%.

  • DoorDash Capital

    Financing repaid as a percentage of gross sales for a fixed fee, with no interest; offers depend on DoorDash sales history.

  • Free menu photoshoot

    Included with every plan.

Pricing

Pricing model
Percentage of sales
Minimum contract
None (the pricing page says no contract)
Renewal
Plans can be changed or cancelled at any time; plan changes take up to five business days.
Free trial
Basic: 0% for the first 7 days. Plus and Premier: 30-day free trial.

US pricing page: no contract and no fixed cost. Basic is 15% commission on delivery orders; Plus is 25% and Premier is 30%, with 0% during the intro or trial period. Pickup is 6% on every plan. DoorDash says there are no activation, subscription, software or cancellation fees; optional extras include a DoorDash Tablet at $6 per week after a trial, Promotions and Sponsored Listings. Premier includes a refund of commission if fewer than 20 orders are accepted in a month.

How it compares

Compared with the 39 products in Delivery Marketplace that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Has a free trial. All 2 products in this category that say whether they have a free trial do.
  • One of 24 products in this category with an iOS app. One of 25 products in this category with an Android app. 37 products in this category state their platforms.

Works with

Other
Stream
Point of sale
PAR
Reservations
SevenRooms

The selector and logos also show Toast, Square, Qu, OneTablet, Deliverect, Chowly, UrbanPiper, Otter and Checkmate alongside PAR; these are not confirmed as integrations. DoorDash says over 1,000 integrations exist for Drive On-Demand, and that a POS not listed may not meet its integration requirements.

Where and how it runs

Available in
United States, Canada, Australia, New Zealand
Languages
English, Spanish, French
Platforms
Web, iOS, Android
Apps
DoorDash - Business Manager: Merchant app for tracking orders, store hours and performance
Hardware
Orders can go to a supported POS or to a tablet DoorDash sends; the tablet costs $6 per week after a trial.

The merchant site is published in en-us, en-ca, fr-ca, en-au and en-nz versions and lists support numbers for the US and Canada and for Australia. The pricing and rates shown here are from the US site. The merchant referral programme is limited to the US.

The company

Company
DoorDash, Inc.
Founded
2013
Headquarters
San Francisco, United States
Founders
Andy Fang, Tony Xu, Stanley Tang, Evan Moore
Customers named by the vendor
Providence Pizza, Dulan's on Crenshaw, Family Flowers, Crust Pizza, Catch Hospitality Group

Security and support

Support
A dedicated onboarding specialist helps with setup and menu creation, per the vendor. Phone support: 855-554-5779 (US and Canada) and 1800-717-576 (Australia).

Listing details

Vendor
DoorDash
Built for
Restaurants, Cafés, Ghost kitchens
Focus
Food-specific
Status
Active
Website
merchants.doordash.com
Also listed in
Delivery Management & Dispatch

Alternatives to DoorDash Merchant

See all 55 in Delivery Marketplace

  • HungryPanda

    HungryPanda is a food delivery marketplace focused on Chinese and other Asian cuisine for overseas Chinese communities.

    Runs on iOS and Android, against Web, iOS and Android for DoorDash Merchant.

  • Uber Eats Manager

    Uber Eats Manager is the merchant dashboard for Uber Eats, the delivery marketplace.

    Runs on Web, against Web, iOS and Android for DoorDash Merchant.

  • Grubhub for Restaurants

    Grubhub for Restaurants is the restaurant-facing side of the Grubhub delivery and pickup marketplace.

    Names 24 integrations, against 3 for DoorDash Merchant.

  • SkipTheDishes Restaurant Partner

    SkipTheDishes (Skip) is a Canadian food delivery marketplace, and its partner programme lets restaurants and other businesses list on the Skip app for delivery or pickup.

    Names 13 integrations, against 3 for DoorDash Merchant.

Compare DoorDash Merchant

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Full list of POS integrations
  • Commission rates outside the US site
  • Security or compliance certifications for merchants
  • Employee count
  • Headquarters and founders come from Wikipedia, not from a vendor page

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage: business types, locales, customershttps://merchants.doordash.com/en-us
  2. Plans, commission, fees, tablethttps://merchants.doordash.com/en-us/pricing
  3. Marketplace, onboarding, analyticshttps://merchants.doordash.com/en-us/products/marketplace
  4. Restaurants page, Merchant Portalhttps://merchants.doordash.com/en-us/business/restaurants
  5. Commerce Platform toolshttps://merchants.doordash.com/en-us/products/commerce-platform
  6. Online Orderinghttps://merchants.doordash.com/en-us/products/online-ordering
  7. Promotionshttps://merchants.doordash.com/en-us/products/promotions
  8. Sponsored Listingshttps://merchants.doordash.com/en-us/products/sponsored-listings
  9. Reservations with SevenRoomshttps://merchants.doordash.com/en-us/products/reservations
  10. Drive On-Demandhttps://merchants.doordash.com/en-us/products/drive-on-demand
  11. DoorDash Capitalhttps://merchants.doordash.com/en-us/products/capital
  12. POS and middleware partnershttps://merchants.doordash.com/en-us/integrations
  13. US-only referral programmehttps://merchants.doordash.com/en-us/about/merchant-referral-program
  14. Founded 2013, Nasdaq listing, 40+ countries overallhttps://about.doordash.com/en-us/company
  15. iOS merchant app listinghttps://apps.apple.com/au/app/doordash-business-manager/id1551000102
  16. Google Play merchant app listinghttps://play.google.com/store/apps/details?id=com.doordash.android.merchant.portal&hl=en_US
  17. Headquarters and founders (not stated on vendor pages read)https://en.wikipedia.org/wiki/DoorDash