OnTimeDelivery
OnTimeDelivery is delivery management software for restaurants that deliver with their own drivers. It sends orders to drivers, gives drivers a mobile app with optimised routes, texts customers status updates and tracking links, and can call on-demand drivers when the restaurant is short. It is sold to single restaurants and multi-unit chains that want to run in-house delivery.
Last reviewed
- Best for
- Restaurants running in-house delivery, Square POS restaurants
- Pricing
- From USD 49 per month
- Runs on
- Web
Who it is for
Restaurants running in-house delivery
Built for restaurants that use their own drivers rather than a third-party delivery marketplace.
Square POS restaurants
The homepage advertises self-delivery for Square POS with an instant integration.
Chains and ghost kitchens
The vendor says it works with businesses of all sizes, including chains and ghost kitchens, and offers custom pricing for multiple locations.
Less suited to: Restaurants that only use third-party delivery marketplaces and have no drivers of their own; the product is built around in-house delivery.
What it does
Smart dispatch for managers
Shows order and driver status and sends customers ETAs based on current kitchen and delivery capacity.
Route optimisation
Sends drivers routes in a planned sequence; the higher plans add a single-route optimisation map.
Automated order distribution
Assigns orders between drivers automatically using live data (Ultimate plan on the support page pricing).
Mobile app for drivers
Gives drivers their route, one-tap navigation and calling, and reminders and alerts to avoid missing items.
Live driver tracking
Tracks driver progress and expected return time to the shop on an interactive map.
Customer order tracking and SMS updates
Sends customers status texts and a tracking link, customised with the restaurant's logo.
On-demand drivers
Lets a restaurant request extra third-party drivers when it is short of its own staff.
Driver tip and mileage reports
Produces end-of-shift tip reports and mileage reports for drivers.
Phone automation
Directs callers to place or track orders online instead of tying up staff on the phone.
Review generation
Encourages happy customers to leave Google reviews and handles complaints internally.
Delivery reports
Reports on delivery performance for managers.
Online ordering and kiosk
An online ordering and kiosk option with no monthly fee, listed on the support page.
Pricing
- Starting price
- From USD 49 per month
- Pricing model
- Subscription per location
- Free plan
- Yes
The homepage pricing table lists Starter, Pro and Ultimate plans and shows '$49 / MONTH', 'FREE', 'ADD SMS $0.09/ORDER', '$0.19 PER ORDER' and '$0.29 PER ORDER'; the text does not make clear which figure belongs to which plan. It says 'Get started for free or upgrade' and 'Start for free, no credit card needed'. An older support page lists Pro $99, Pro+ $149 and Ultimate $199 per month with 1,000 orders and unlimited drivers included, so the pricing may have changed. Custom pricing for multiple locations.
How it compares
Compared with the 13 products in Delivery Management & Dispatch that have a profile on this site. These figures describe the category. They are not a recommendation.
- Names 1 integration. The median in this category is 4.
- Has a free plan. All 4 products in this category that say whether they have a free plan do.
- Lists Web only. Among the 12 products in this category that state their platforms, 5 list an iOS app and 5 list an Android app.
- The category's 10 most-named integration partners are Square, Deliverect, DoorDash, Olo, Shopify, Stripe, Toast, Chowly, ChowNow, Flipdish. Of these, this product's listing names Square.
Works with
- Point of sale
- Square POS
The homepage shows partner logos and a 'Third Party Integration' row in the pricing table but the text names only Square.
Where and how it runs
- Platforms
- Web
- Apps
- OnTime driver app: Mobile app for drivers with routes, navigation and customer calling
The vendor does not state where it is sold. The site quotes prices in dollars but names no country.
Security and support
- Support
- The vendor offers a free consultation and live demos covering the manager dashboard, driver app and customer tracking, and says its team has more than 20 years of restaurant delivery experience. Support hours and channels are not stated.
Listing details
- Built for
- Restaurants
- Focus
- Food-specific
- Status
- Active
- Website
- ontimedelivery.io
Alternatives to OnTimeDelivery
See all 24 in Delivery Management & DispatchShipday
Shipday is delivery management software for businesses that deliver their own orders.
Starts at USD 39 per month, against USD 49 per month for OnTimeDelivery.
Cartwheel
Cartwheel is delivery management software for restaurant chains and catering brands.
Runs on Web, iOS and Android, against Web for OnTimeDelivery.
Vromo
Vromo is delivery management software for restaurants that run their own drivers.
Names 11 integrations, against 1 for OnTimeDelivery.
DeliverLogic
DeliverLogic is white-label delivery and online ordering software.
Starts at USD 99 per month, against USD 49 per month for OnTimeDelivery.
Compare OnTimeDelivery
Side-by-side tables built from the same profile data.
What we could not confirm
These points were not confirmed when this page was written.
- Which price applies to which plan on the current homepage table
- Company name, founding year, headquarters, team size and funding
- Countries served
- Names of integration partners beyond Square
- Contract terms, security certifications and app store listings
Sources
Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.
- Homepage: features, plans, Square integration, team backgroundhttps://ontimedelivery.io/
- Product detail, older pricing, phone automation, chains and ghost kitchenshttps://ontimedelivery.io/support
- Demo page: manager dashboard, driver app and customer tracking walkthroughhttps://ontimedelivery.io/demo_request