Paytronix Order & Delivery

Paytronix Order & Delivery is the online ordering part of the Paytronix guest engagement platform, sold to restaurants and convenience stores. It provides branded ordering sites and apps, menu management, integrations with third-party delivery marketplaces and POS systems, and catering ordering, all connected to Paytronix loyalty and CRM. The vendor says it works with 1,800 brands.

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Best for
Multi-unit restaurant brands, Small to medium restaurant groups
Pricing
Quote only
Runs on
Web

Who it is for

  • Multi-unit restaurant brands

    Central menu management, delivery options, aggregator order capture and branded apps, tied to a loyalty programme.

  • Small to medium restaurant groups

    The vendor has a dedicated online-ordering page for small and medium restaurants.

  • Convenience stores selling prepared food

    The vendor promotes location-based digital ordering for c-store guests and has a page for c-store online ordering.

  • Brands that want ordering joined to loyalty and CRM

    Ordering, loyalty and payments are sold together and share guest profiles.

What it does

  • Branded ordering apps and responsive microsites

    Guests order through branded mobile apps and responsive ordering sites.

  • Custom menu builder and centralised menu management

    Menus, prices and item availability are updated across aggregator and online platforms from one place.

  • Handoff third-party order capture

    Orders from third-party delivery marketplaces are sent directly to the POS to avoid re-entering them.

  • FEEDback guest feedback tool

    Surveys are built into the ordering flow so guests leave comments and managers can recover unhappy customers.

  • Order Experience Builder

    Lets a brand customise its digital ordering flow.

  • Delivery options

    Supports a brand's own drivers, third-party delivery or aggregators, with estimated delivery times and guest communication.

  • Loyalty with ordering and payment

    Ordering, loyalty and payments are combined so orders earn and redeem rewards.

  • Catering ordering

    A self-service catering portal with calendar views, partial payments, approval workflows, group ordering and first-party or third-party delivery management.

  • Kiosk, QR ordering and pay-at-table (with QikServe)

    In-restaurant self-service kiosks, QR code ordering and pay-at-table connected to Paytronix guest profiles.

  • QR pay-at-table

    Guests review, split, tip and pay from their own device without an app download, with an optional Google review prompt.

  • Loyalty, CRM and messaging

    Loyalty programmes, gift cards and omnichannel campaign tools sit on the same platform.

Pricing

Pricing model
Quote only

No prices are published. The pricing page says every programme is designed to the client's needs and asks visitors to fill in a form or request a demo.

How it compares

Compared with the 111 products in Online Ordering System that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 23 integrations. The median in this category is 6.
  • Lists Web only. Among the 110 products in this category that state their platforms, 56 list an iOS app and 56 list an Android app.
  • The category's 10 most-named integration partners are Stripe, Square, Deliverect, Toast, Apple Pay, Uber Direct, Google Pay, Lightspeed, PayPal, Clover. Of these, this product's listing names Stripe, Square, Deliverect, Toast, Apple Pay, Google Pay.

Works with

Point of sale
ToastSquareSpotOnPar TechOracleNCRCake POSxenialQuStar POS
Reservations
OpenTable

This is a selection from the vendor's partner directory (more than 100 listings, marked Integration Partner or Strategic Partner). The vendor says online ordering has 30+ POS integrations. Which partners work with the ordering product specifically, versus loyalty, is not stated per partner.

Where and how it runs

Available in
United States, United Kingdom
Platforms
Web
Hardware
Kiosks and tablets come through the QikServe partnership for in-restaurant ordering; online ordering itself needs no hardware.

The vendor has a UK page and is based in Newton, Massachusetts; press releases also mention Canadian customers such as Marble Slab Creamery Canada. No official country list.

The company

Company
Paytronix Systems, Inc.
Headquarters
Newton, United States
Funding
  • Additional funding, $10 million, April 2020 (Great Hill Partners, company cofounders)
Customers named by the vendor
Peet's Coffee, Primanti Bros, Rutter's, Legal Sea Foods, Black Rock Coffee Bar

Security and support

Support
The site has a support centre and a developer API. Sales and demo requests go through forms.

Listing details

Vendor
Paytronix
Built for
Restaurants, Cafés, Bars
Focus
Food-specific
Status
Active
Website
paytronix.com

Alternatives to Paytronix Order & Delivery

See all 185 in Online Ordering System
  • Pepper

    Pepper is a UK hospitality platform (PepperOS) that combines a branded mobile and web ordering app, loyalty and rewards, marketing campaigns and a management portal, plus Quickpad, a handheld device for table-side orders and payments.

    Names 32 integrations, against 23 for Paytronix Order & Delivery.

  • Mobi2Go

    Mobi2Go is now marketed as MOBI, a restaurant online ordering platform that also covers in-venue ordering, kiosks, loyalty, marketing and analytics.

    Runs on Web, iOS and Android, against Web for Paytronix Order & Delivery.

  • MENUU

    MENUU is an online ordering platform for restaurants, offering branded websites and mobile apps for click and collect, delivery, curbside, QR table ordering and room service.

    Runs on Web, iOS and Android, against Web for Paytronix Order & Delivery.

  • Restolabs

    Restolabs is a commission-free online ordering platform for restaurants.

    Runs on Web, iOS and Android, against Web for Paytronix Order & Delivery.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price or contract term
  • Which of the listed integration partners connect specifically to online ordering
  • Founding year, founders, headcount and total funding
  • Security certifications
  • Interface languages