PolyAI

PolyAI sells voice AI agents that answer customer phone calls for large organisations. For restaurants it offers an AI phone agent, PolyAI Host, that answers guest calls, takes, changes and cancels reservations, answers common questions and captures large-party and event enquiries. It also sells a general agent-building platform to enterprises in industries such as hotels, banking and retail.

Last reviewed

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Home page of PolyAI's website
PolyAI's website on 30 September 2026
Best for
Full-service restaurants and restaurant groups with heavy phone traffic, Restaurants that use OpenTable or Tripleseat
Pricing
Usage-based per minute
Runs on
Web

Who it is for

  • Full-service restaurants and restaurant groups with heavy phone traffic

    The restaurant page says the agent answers calls 24/7, books into restaurant systems and upsells special menus, and that 3,000+ restaurants use it.

  • Restaurants that use OpenTable or Tripleseat

    PolyAI says an agent can be connected from inside an OpenTable account, and it lists a partnership with Tripleseat for events enquiries.

What it does

  • Reservation handling by phone

    Makes, amends and cancels bookings on incoming calls without staff.

  • Guest enquiries

    Answers common questions about parking, corkage and opening hours automatically.

  • Large party and event leads

    Captures booking details for groups so leads are logged during busy service.

  • Upselling on calls

    Promotes special menus and OpenTable Experiences on calls and takes deposits upfront.

  • Agent Studio

    A platform where non-technical teams build agents in Poly Agent Builder and developers use the Agent Development Kit (ADK).

  • Wren dialog agent

    An assistant that reports on performance, drafts fixes from failed calls, runs simulation tests and builds agents from documents.

  • Prebuilt integrations and Connect Portal

    The vendor says 130+ integrations across telephony, CRM and knowledge, productivity and vertical systems, with self-serve setup, field mapping and monitoring.

  • Compliance guardrails

    The vendor says agents are governed by default and lists SOC 2, HIPAA, GDPR and PCI DSS as standard.

Pricing

Pricing model
Usage-based per minute

The pricing page says ongoing use of the voice agent is priced per minute, including maintenance, improvements and 24/7 support, but publishes no rate. All plans include a support portal and phone line, security, a 99.9% uptime SLA and monitoring.

Works with

Other
TripleseatGoTo
Reservations
OpenTable

The integrations page says 130+ integrations exist in four categories but the individual names are not stated in text. Only OpenTable, Tripleseat and GoTo are named.

Where and how it runs

Platforms
Web
Hardware
The restaurant page says no code, hardware or technical expertise is needed.

The vendor does not list countries. It has offices in New York, London, San Francisco, San Mateo, Belgrade and Toronto.

The company

Company
PolyAI Ltd
Founded
2017
Other offices
New York, London, San Francisco, San Mateo, Belgrade, Toronto
Founders
Nikola Mrkšić, Shawn Wen, Eddy Su
Customers named by the vendor
Fogo de Chão, Melting Pot, Côte Brasserie, Big Table Group

Security and support

Security and compliance
ISO 27001, SOC 2, HIPAA, GDPR and PCI DSS (vendor states as standard)
Support
All plans include a web ticket portal and a 24/7/365 emergency support phone line.

Listing details

Headquarters
United Kingdom
Built for
Restaurants, Hotel F&B
Focus
General-purpose, used in food businesses
Status
Active
Website
poly.ai

Alternatives to PolyAI

See all 19 in AI Assistants & Copilots for Food Businesses

  • Loman

    Loman is a voice AI phone agent for restaurants.

    Names 11 integrations, against 3 for PolyAI.

  • SnapMenuAI

    SnapMenuAI is an AI suite for restaurants built around a voice assistant that answers phone calls and takes orders, plus SMS ordering, AI menu digitisation, a branded online ordering site, and AI-assisted marketing.

    Listed as best for: Restaurants that miss phone orders at busy times; Restaurants wanting their own direct ordering website.

  • Tandem

    Tandem is a software workspace from AI Labz Inc.

    Listed as best for: Restaurant operators drowning in separate dashboards; Multi-unit operators.

  • Hostie

    Hostie is an AI virtual concierge that answers a restaurant's phone calls, texts and emails.

    Names 11 integrations, against 3 for PolyAI.

Compare PolyAI

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Per-minute rate and contract terms
  • Headquarters city and employee count
  • Funding date and investors (a press headline mentions an $86M raise without details on the vendor's site)
  • Languages supported
  • Which restaurant POS or reservation systems beyond OpenTable, Tripleseat and GoTo are supported

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. home pagehttps://poly.ai/
  2. restaurant solutionhttps://poly.ai/industries/restaurants
  3. pricing model and supporthttps://poly.ai/pricing
  4. integrations overviewhttps://poly.ai/integrations
  5. Tripleseat partnershiphttps://poly.ai/our-partners/tripleseat
  6. Wren agenthttps://poly.ai/platform/wren-dialog-agent
  7. security certificationshttps://poly.ai/security
  8. company backgroundhttps://poly.ai/about
  9. press headlineshttps://poly.ai/pressroom