SmartSense by Digi

• Multi-site restaurant chains

  Monitors walk-ins, coolers and display cases across sites from one dashboard and replaces paper temperature logs; customers named include Cafe Rio, Sweetgreen and honeygrow.

• Grocery and convenience retailers

  Covers deli counters, floor cases and walk-ins, plus food safety and task modules.

• Schools and universities

  The vendor lists K-12 and higher-education dining with real-time HACCP and temperature monitoring.

• Pharmacies and healthcare providers

  Also sold for pharmacy and vaccine cold-chain monitoring, which suits mixed food and pharmacy retailers.

• Wireless temperature and humidity sensors

  Wire-free, battery-powered sensors attached to walk-ins, chillers and refrigerators; the vendor cites up to 5-year battery life, IP-67 rating and store-and-forward data.

• Food probes for HACCP

  Probes support HACCP workflows such as hot-holding and cooling logs and feed digital checklists.

• Cellular gateways

  Plug-and-play gateways collect sensor data around the clock and send it to the cloud dashboard.

• Cloud dashboard

  Multi-site view of sensors, alerts, HACCP compliance and digital tasks in one place.

• Multi-channel alerts

  Sends temperature-excursion alerts by SMS, email, voice call or push notification with escalation.

• Digital checklists and tasks

  Converts paper HACCP procedures into digital checklists and tasks with corrective action lists.

• Automated compliance reporting

  Produces audit-ready PDF summaries with sensor logs, checklist history and calibration records.

• Data retention

  The vendor says the app keeps three years of data plus four more years through the API.

• Mobile app

  A mobile app for alerts, asset views, corrective actions and audits.

• Predictive equipment insights

  AI-based anomaly detection and risk scoring (SmartSense IQ) to spot equipment problems early.

• SmartSense ONE modules

  Seven modules: Monitor, Operate, Guard, Assure, Service, Label (label printing) and Schedule (shift scheduling and team communication), which can be bought separately.

• API access

  APIs to connect sensor data to ERP, inventory, compliance and reporting systems.

Pricing model

Subscription per asset (quote)

Minimum contract

A term applies (equipment replacements are free "for the life of the term"); its length is not stated

The vendor describes per-asset pricing that includes monitoring equipment, cellular networking, unlimited users, replacements during the term, software updates, support, APIs and onboarding. No prices are published; buyers request a quote or demo.

Customers in

United States

Platforms

Web

Hardware

Wireless sensors, food probes and cellular gateways are supplied with the subscription; the vendor describes plug-and-play installation, with no wiring, and says it has deployed 250 sites per day.

The vendor says it has 90,000+ sites globally but lists no countries; offices listed are in Massachusetts, Minnesota, Indiana and Utah, and the phone line is US toll-free.

Headquarters

Boston, United States

Other offices

Hopkins, MN (Digi global HQ), Mishawaka, IN, Lehi, UT

Customers named by the vendor

Cafe Rio, Wegmans, honeygrow, Sweetgreen, Lowes Foods, Kroger Health, Harmons Grocery

Security and compliance

SOC 2 Type II, ISO 9001

Support

Phone and email technical support Monday to Friday, 8am to 8pm EST, plus a help centre; 24/7 access to the cloud dashboard is included with the subscription.

Vendor

Digi International

Built for

Restaurants, Cafés, Catering, Hotel F&B, Food retail

Focus

General-purpose, used in food businesses

Status

Active

Website

smartsense.co

Also listed in

Digital Food Safety Checklists & Audits

• ConnectedFresh

  ConnectedFresh is a wireless monitoring platform for food businesses.

  Listed as best for: Restaurants replacing paper temperature logs; Multi-location operators.

• Hawk Safety

  Hawk Safety sells wireless temperature and humidity sensors together with a paperless food safety and checklist app.

  Runs on Web, iOS and Android, against Web for SmartSense by Digi.

• ComplianceMate

  ComplianceMate is a food safety product that pairs wireless temperature sensors with digital HACCP checklists and real-time alerts.

  Listed as best for: Multi-unit restaurant chains; Convenience stores and grocers.

• Cooper-Atkins

  Cooper-Atkins is a temperature management brand, now part of Copeland, that makes thermometers, timers and wireless monitoring for foodservice, food retail, healthcare and HVAC-R.

  Listed as best for: Restaurants and foodservice kitchens; Food retail, commissaries and cold storage.

Side-by-side tables built from the same profile data.

• SmartSense by Digi vs ComplianceMate
• SmartSense by Digi vs ConnectedFresh
• SmartSense by Digi vs Cooper-Atkins
• SmartSense by Digi vs DicksonOne
• SmartSense by Digi vs Hawk Safety
• SmartSense by Digi vs Squadle
• SmartSense by Digi vs ComplianceMate vs Hawk Safety
• SmartSense by Digi vs ComplianceMate vs ConnectedFresh vs Hawk Safety

These points were not confirmed when this page was written.

• Any price, per-asset rate or term length
• Named integrations
• Founding year and team size
• Which countries it is sold in
• Whether the mobile app is on iOS and Android and its store listings
• Product-level sensor specifications beyond the vendor claims
• Migration path for existing Jolt customers into SmartSense ONE

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

1. Home: modules, industries, customershttps://www.smartsense.co/
2. Food service solutions and customershttps://www.smartsense.co/food-service
3. Food safety monitoring: how it workshttps://www.smartsense.co/solutions/food-safety-monitoring
4. Alerts, data retention, API, mobile apphttps://www.smartsense.co/faqs
5. Per-asset pricinghttps://www.smartsense.co/how-to-buy
6. SmartSense ONE moduleshttps://www.smartsense.co/press/smartsense-one
7. Digi acquisition of Jolthttps://www.smartsense.co/jolt-acquisition
8. SOC 2, ISO 9001https://www.smartsense.co/press/soc2-type2
9. Company profilehttps://www.smartsense.co/about-us
10. Offices and support hourshttps://www.smartsense.co/contact
11. Cloud dashboardhttps://www.smartsense.co/system-overview/cloud-dashboard