Zonal Order & Pay

Zonal Order & Pay is a white-labelled mobile app and web ordering platform from Zonal, a UK hospitality technology company. Guests scan a QR code or open the app, order and pay from their own phone, and the order goes straight into Zonal's EPoS and to the kitchen or bar. It is sold to pubs, restaurants, hotels and holiday parks that already use or plan to use Zonal EPoS.

Last reviewed

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Best for
Pubs and bars with table or outdoor service, Hotels, holiday parks and pubs with rooms
Pricing
Quote only
Runs on
Web

Who it is for

  • Pubs and bars with table or outdoor service

    The TBC Pub Company says 20-30 percent of its outdoor orders go through the Order & Pay app.

  • Hotels, holiday parks and pubs with rooms

    Guests can add a room number, caravan plot or other fixed location so orders are delivered to accommodation.

  • Operators who want their own branded app

    The platform is white-labelled with the venue's branding and logos, with no third-party marking.

Less suited to: Venues not on Zonal EPoS: the vendor sells Order & Pay as integrated with its own EPoS, so it is not described as a standalone product.

What it does

  • App and web ordering

    Available as a fully branded app and as a web platform for browsing a menu and paying in one journey.

  • EPoS integration with no re-keying

    Orders go automatically to the kitchen or bar, and menu or product changes publish across all channels.

  • Secure payment

    Payments are processed by PayPal Braintree, with Apple Pay and Google Pay also supported.

  • Deliver to location

    Add a room number, caravan plot or other fixed location for in-room or on-site ordering.

  • Real-time availability

    Product availability and stock levels are shared between the EPoS and the ordering app.

  • Repeat orders

    Guests can see and repeat previous orders with one button.

  • In-app tipping

    Customers pick a preset percentage or enter their own tip.

  • Per-site sales areas

    Layouts, areas, opening times and menus can be configured for each site.

  • Voucher, offer and loyalty redemption

    Guests redeem vouchers, promotions and loyalty rewards in the same ordering journey.

  • QR codes with pre-filled details

    Scanning a QR code fills in the table number and venue.

Pricing

Pricing model
Quote only

Zonal publishes no price for Order & Pay; the pages offer an enquiry form and a downloadable fact sheet.

How it compares

Compared with the 42 products in QR Code Menu & Ordering that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 11 integrations. The median in this category is 5.
  • Lists Web only. Among the 41 products in this category that state their platforms, 9 list an iOS app and 9 list an Android app.
  • The category's 10 most-named integration partners are Deliverect, Lightspeed, Stripe, Apple Pay, WhatsApp, Uber Eats, Adyen, Leat, Revel, Micros Simphony. Of these, this product's listing names Apple Pay, Uber Eats.

Works with

Delivery
DeliverooJust EatUber Eats
Loyalty
Airship
Other
App4AcrelecAmadeus
Payments
PayPal BraintreeApple PayGoogle Pay
Reservations
BigDish

Zonal says it integrates with more than 200 technology providers; the integrations page shows only some of them. Deliveroo, Just Eat and Uber Eats are for Zonal Delivery rather than the Order & Pay app itself, and the other named partners are listed for Zonal as a whole.

Where and how it runs

Customers in
United Kingdom
Platforms
Web
Hardware
Guests use their own phones; no hardware is needed for Order & Pay itself. It connects to Zonal EPoS.

Zonal describes itself as powering the UK's leading hospitality businesses; its find-us page lists offices in Scotland, England and Florida, USA. No country list for Order & Pay is published.

The company

Company
Zonal Retail Data Systems Limited
Registration
Company No. SC069596
Founded
1979
Headquarters
Edinburgh, United Kingdom
Other offices
Abingdon, Horley, Longwood, Florida (Zonal USA)
Founders
Ralph McLean
Customers named by the vendor
PizzaExpress, The TBC Pub Company, Shorefield Holidays, Waterside Holiday Group

Security and support

Support
UK-based support seven days a week, 365 days a year, with dedicated account management and field engineers, per the vendor.

Listing details

Vendor
Zonal
Built for
Restaurants, Cafés, Bars, Hotel F&B
Focus
Food-specific
Status
Active
Website
zonal.co.uk
Also listed in
Online Ordering System

Alternatives to Zonal Order & Pay

See all 80 in QR Code Menu & Ordering

  • TabSquare

    TabSquare is restaurant guest-experience software from Singapore, part of the Delivery Hero group.

    Names 16 integrations, against 11 for Zonal Order & Pay.

  • MyDigiMenu

    My Menu (MyDigiMenu) is a digital menu platform for restaurants, cafes, bars and hotels.

    Runs on Web, iOS and Android, against Web for Zonal Order & Pay.

  • Table Service

    Table Service (tblservice.com) is a QR-code ordering and payment service for restaurants, pubs, cafes, hotels and similar venues, run by the London company SUMMON LTD.

    Runs on Web, iOS and Android, against Web for Zonal Order & Pay.

  • me&u

    me&u is a guest-experience platform for hospitality venues that combines QR-code order and pay at the table, mobile payments, multi-vendor food hall ordering, a CRM, loyalty and reservations with an AI voice answering service.

    Names 21 integrations, against 11 for Zonal Order & Pay.

Compare Zonal Order & Pay

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price, contract term or free trial
  • Whether the app is listed in the App Store or Google Play (it is white-labelled per customer)
  • Full integration list
  • Interface languages
  • Security certifications
  • Employee count and funding

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Order & Pay product pagehttps://www.zonal.co.uk/products/online-ordering-systems/order-and-pay/
  2. Ordering suite, delivery partners, customershttps://www.zonal.co.uk/products/online-ordering-systems/
  3. Click & Collect payment methodshttps://www.zonal.co.uk/products/online-ordering-systems/click-and-collect/
  4. Kiosks, related producthttps://www.zonal.co.uk/products/kiosks/
  5. Integrations directoryhttps://www.zonal.co.uk/integrations/
  6. Company history, parent, supporthttps://www.zonal.co.uk/about-us/
  7. Offices and registered officehttps://www.zonal.co.uk/find-us/
  8. Customer storyhttps://www.zonal.co.uk/resources/the-tbc-pub-company-scales-up-with-zonal/
  9. Delivery partnershttps://www.zonal.co.uk/products/zonal-delivery/