DoorDash Merchant vs Ele.me

DoorDash for Merchants is the restaurant-facing side of DoorDash: a listing on the DoorDash delivery and pickup marketplace, plus a Merchant Portal and optional tools for direct online ordering, marketing, loyalty and reservations. Ele.me (饿了么) is a Chinese food delivery marketplace that was rebranded in 2025 as Taobao Shangou (淘宝闪购), Alibaba's instant-retail service. Both are listed under Delivery Marketplace. The main differences are in audience, platforms and countries covered.

Key differences

  • audience

    The audiences they list differ. Listed for one product only, for example: DoorDash Merchant: Restaurants that want new delivery and pickup customers; Ele.me: Restaurants selling delivery in mainland China.

  • platforms

    Listed platforms: DoorDash Merchant: Web, iOS, Android; Ele.me: Web.

  • countries covered

    Country coverage differs. DoorDash Merchant names 4 countries and Ele.me names 1 country. No country appears in every list.

  • company background

    By founding year, DoorDash Merchant (2013) and Ele.me (2008). DoorDash Merchant is based in San Francisco, United States and Ele.me in Shanghai, China.

Side by side

DoorDash Merchant vs Ele.me: side-by-side comparison from published vendor information
FieldDoorDash MerchantEle.me
What it isDoorDash for Merchants is the restaurant-facing side of DoorDash: a listing on the DoorDash delivery and pickup marketplace, plus a Merchant Portal and optional tools for direct online ordering, marketing, loyalty and reservations.Ele.me (饿了么) is a Chinese food delivery marketplace that was rebranded in 2025 as Taobao Shangou (淘宝闪购), Alibaba's instant-retail service.
Best forRestaurants that want new delivery and pickup customers; Restaurants that want their own commission-free ordering channel; Restaurants with their own website or app that need drivers; Grocery, convenience, alcohol, retail, flower and pet shopsRestaurants selling delivery in mainland China; Restaurant chains
Pricing modelPercentage of salesNot published
Starting priceNot publishedNot published
Free planNot publishedNot published
Free trialYesNot published
ContractNone (the pricing page says no contract)Not published
PlatformsWeb, iOS, AndroidWeb
CountriesAustralia, Canada, New Zealand, United StatesChina
LanguagesEnglish, French, SpanishChinese
Number of integrations3Not published
CertificationsNot publishedNot published
Security practicesNot publishedNot published
Founded20132008
HeadquartersSan Francisco, United StatesShanghai, China
OwnerNot publishedAlibaba (acquired in 2018; joined the Alibaba e-commerce group and rebranded to Taobao Shangou in 2025)
Last reviewed29 September 202629 September 2026

Integrations

No partner appears in every list.

Named only by DoorDash Merchant

  • PAR
  • SevenRooms
  • Stream

Named only by Ele.me

Ele.me does not name any integrations in the material we reviewed.

Which to choose

DoorDash Merchant

Choose DoorDash Merchant if you fit its listed audience: Restaurants that want new delivery and pickup customers; Restaurants that want their own commission-free ordering channel; Restaurants with their own website or app that need drivers.

Ele.me

Choose Ele.me if you fit its listed audience: Restaurants selling delivery in mainland China; Restaurant chains.

What we could not confirm

DoorDash Merchant

  • Full list of POS integrations
  • Commission rates outside the US site
  • Security or compliance certifications for merchants
  • Employee count
  • Headquarters and founders come from Wikipedia, not from a vendor page

Ele.me

  • Commission or fee levels for restaurants
  • Merchant app and POS integrations
  • Merchant app store listings
  • Security certifications
  • Employee count
  • Funding rounds

Go further

DoorDash Merchant profileEle.me profile

Other comparisons with these products

Sources

Facts on this page come from the pages below. Prices and features change, so confirm with each vendor before you buy.

DoorDash Merchant, reviewed 29 September 2026

  1. Homepage: business types, locales, customershttps://merchants.doordash.com/en-us
  2. Plans, commission, fees, tablethttps://merchants.doordash.com/en-us/pricing
  3. Marketplace, onboarding, analyticshttps://merchants.doordash.com/en-us/products/marketplace
  4. Restaurants page, Merchant Portalhttps://merchants.doordash.com/en-us/business/restaurants
  5. Commerce Platform toolshttps://merchants.doordash.com/en-us/products/commerce-platform
  6. Online Orderinghttps://merchants.doordash.com/en-us/products/online-ordering
  7. Promotionshttps://merchants.doordash.com/en-us/products/promotions
  8. Sponsored Listingshttps://merchants.doordash.com/en-us/products/sponsored-listings
  9. Reservations with SevenRoomshttps://merchants.doordash.com/en-us/products/reservations
  10. Drive On-Demandhttps://merchants.doordash.com/en-us/products/drive-on-demand
  11. DoorDash Capitalhttps://merchants.doordash.com/en-us/products/capital
  12. POS and middleware partnershttps://merchants.doordash.com/en-us/integrations
  13. US-only referral programmehttps://merchants.doordash.com/en-us/about/merchant-referral-program
  14. Founded 2013, Nasdaq listing, 40+ countries overallhttps://about.doordash.com/en-us/company
  15. iOS merchant app listinghttps://apps.apple.com/au/app/doordash-business-manager/id1551000102
  16. Google Play merchant app listinghttps://play.google.com/store/apps/details?id=com.doordash.android.merchant.portal&hl=en_US
  17. Headquarters and founders (not stated on vendor pages read)https://en.wikipedia.org/wiki/DoorDash

Ele.me, reviewed 29 September 2026

  1. Homepage after redirect from www.ele.me; rebrandhttps://taobaoshangou.ele.me/
  2. Merchant offershttps://taobaoshangou.ele.me/business-cooperation
  3. History, scale, coveragehttps://taobaoshangou.ele.me/about
  4. News list including chain AI systemhttps://taobaoshangou.ele.me/news
  5. Food safety label programmehttps://taobaoshangou.ele.me/news/110
  6. Rider services announcementhttps://taobaoshangou.ele.me/news/109