Otter vs Prime POS

Otter started as a tablet that gathers orders from delivery apps and is now sold as a restaurant point of sale system. Prime is the point of sale from UrbanPiper, available as a web app and mobile app with a POS module for dine-in tables and an order tracker for online orders, plus bill and kitchen ticket printing. Both are listed under Restaurant POS. The main differences are in price, audience and platforms.

Key differences

  • price

    The only starting price published is Otter's: USD 79 per location per month. Prime POS does not publish a starting price.

  • audience

    Not every audience is shared. Entries that only one product lists: Otter: Quick service and fast casual restaurants taking online orders; Prime POS: Restaurants running dine-in and delivery from one POS.

  • platforms

    They do not run on the same platforms. Otter: Web, iOS, Android; Prime POS: Web.

  • countries covered

    Country coverage differs. Otter names 4 countries and Prime POS names 16 countries. 4 countries appear in every list.

  • integrations

    On integrations, Otter names 34 integrations and Prime POS names 12 integrations. 3 partners appear in every list.

Side by side

Otter vs Prime POS: side-by-side comparison from published vendor information
FieldOtterPrime POS
What it isOtter started as a tablet that gathers orders from delivery apps and is now sold as a restaurant point of sale system.Prime is the point of sale from UrbanPiper, available as a web app and mobile app with a POS module for dine-in tables and an order tracker for online orders, plus bill and kitchen ticket printing.
Best forQuick service and fast casual restaurants taking online orders; Restaurants on several delivery apps; Food stands, small cafes and food trucks; Multi-store and high-volume restaurantsRestaurants running dine-in and delivery from one POS; Multi-outlet brands and cloud kitchens
Pricing modelSubscription per locationQuote only
Starting priceUSD 79 per location per monthNot published
Free planNot publishedNot published
Free trialNot publishedNot published
ContractMonthly plans renew monthly; hardware leases need 24 monthsNot published
PlatformsWeb, iOS, AndroidWeb
CountriesAustralia, Canada, United Kingdom, United StatesAustralia, Bahrain, Canada, Chile, Colombia, Egypt and 10 more
LanguagesNot publishedArabic, English, Spanish
Number of integrations3412
CertificationsCCPA, GDPRNot published
Security practicesNot publishedNot published
FoundedNot publishedNot published
HeadquartersLos Angeles, United StatesNot published
OwnerNot publishedUrbanPiper
Last reviewed29 September 202629 September 2026

Integrations

Named by both

  • DoorDash
  • Grubhub
  • Uber Eats

Named only by Otter

  • 7shifts
  • ChowNow
  • Clover
  • Deputy
  • DoorDash Drive
  • Epos Now
  • ezCater
  • Flipdish
  • GoTab
  • Homebase
  • Hungry Panda
  • Lavu
and 19 more
  • Lightspeed
  • Loyverse
  • MarketMan
  • Micros
  • Order with Google
  • Brink
  • POSitouch
  • Postmates
  • Restaurant365
  • Revel
  • Seamless
  • Shift4
  • Shipday
  • Skip the Dishes
  • Slice
  • Square
  • Squirrel Systems
  • Stripe
  • Toast

Named only by Prime POS

  • Careem
  • Deliveroo
  • Glovo
  • HungerStation
  • Jahez
  • Just Eat
  • Swiggy
  • Talabat
  • Zomato

Which to choose

Otter

Choose Otter if you fit its listed audience: Quick service and fast casual restaurants taking online orders; Restaurants on several delivery apps; Food stands, small cafes and food trucks.

Prime POS

Choose Prime POS if your business matches one of the audiences it is listed for: Restaurants running dine-in and delivery from one POS; Multi-outlet brands and cloud kitchens.

What we could not confirm

Otter

  • Base prices of the Lite and Standard order-aggregation plans (the details page lists features but not the plan prices)
  • Enterprise or multi-location pricing (the site offers a quote)
  • Founding year, founders, funding and parent company: the site has no About page and states none of these
  • Employee count
  • Full list of countries and which integrations work in which country; the vendor's own customer claims differ (100,000+ restaurants on the homepage, 275k+ customers and 40+ countries on the why-otter page)
  • Interface languages of the product (the marketing site has Spanish, French and Portuguese versions)
  • Security certifications such as SOC 2 or PCI level
  • Free trial or free plan
  • Whether Otter is owned by or affiliated with another company: the legal terms mention affiliates but name none

Prime POS

  • Prime's full feature list and any hardware (the product page linked from the homepage is missing)
  • Pricing and contract terms
  • Prime app store listings and platforms
  • Legal entity, headquarters, funding and investor names
  • Which delivery integrations are live in which country
  • Security certifications
  • Details from Prime's own product page

Go further

Otter profilePrime POS profile

Other comparisons with these products

Sources

Facts on this page come from the pages below. Prices and features change, so confirm with each vendor before you buy.

Otter, reviewed 29 September 2026

  1. Homepage: positioning, pricing bundles, comparison, claimshttps://www.tryotter.com
  2. POS bundle prices, processing fees, hardware termshttps://www.tryotter.com/pricing
  3. Order aggregation plan details, add-on prices, hardware priceshttps://www.tryotter.com/pricing-details-aggregate
  4. Integration partner listhttps://www.tryotter.com/integrations
  5. POS product pagehttps://www.tryotter.com/products/otterpos
  6. Order Managerhttps://www.tryotter.com/products/order-management
  7. Kitchen displayhttps://www.tryotter.com/products/kds
  8. Kioskhttps://www.tryotter.com/products/kiosk
  9. Online orderinghttps://www.tryotter.com/products/online-ordering
  10. Cateringhttps://www.tryotter.com/products/catering
  11. Menu managementhttps://www.tryotter.com/products/menu-management
  12. Loyaltyhttps://www.tryotter.com/products/loyalty
  13. Marketing automationhttps://www.tryotter.com/products/marketing
  14. Ratings and reviewshttps://www.tryotter.com/products/ratings-and-reviews
  15. Financialshttps://www.tryotter.com/products/financials
  16. Analyticshttps://www.tryotter.com/products/analytics
  17. Live alertshttps://www.tryotter.com/products/live-alerts
  18. Website builderhttps://www.tryotter.com/products/website-builder
  19. Virtual brandshttps://www.tryotter.com/products/virtual-brands
  20. Inventory Savings cash backhttps://www.tryotter.com/products/inventory-savings
  21. Otter Go apphttps://www.tryotter.com/products/app
  22. Company claims, customer nameshttps://www.tryotter.com/why-otter
  23. FAQ topicshttps://www.tryotter.com/faq
  24. Legal terms by regionhttps://www.tryotter.com/legal
  25. Legal entity, billing and cancellation termshttps://www.tryotter.com/legal/tech-services
  26. Legal entity and Los Angeles addresshttps://www.tryotter.com/legal/privacy-policy
  27. Page discovery; UK and Australian site versionshttps://www.tryotter.com/sitemap.xml