Otter
Otter started as a tablet that gathers orders from delivery apps and is now sold as a restaurant point of sale system. It combines a POS terminal, kiosks, a kitchen display, delivery-app order intake, commission-free online ordering, loyalty and reporting. The vendor targets quick service, fast casual, cafe, bakery, food truck and pizzeria operators, plus multi-location groups.
Last reviewed
- Best for
- Quick service and fast casual restaurants taking online orders, Restaurants on several delivery apps
- Pricing
- From USD 79 per location per month
- Runs on
- Web, iOS, Android
Who it is for
Quick service and fast casual restaurants taking online orders
Otter's homepage says the product is designed for quick service restaurants that accept online orders, with in-store, pickup and delivery orders in one POS.
Restaurants on several delivery apps
Order Manager puts orders from delivery apps and direct channels on one tablet, with auto-accept and auto-print, so a kitchen does not need a tablet per app.
Food stands, small cafes and food trucks
The Starter bundle is described as best for food stands, small cafes and food trucks, and includes a terminal, printer and card reader.
Multi-store and high-volume restaurants
The Professional bundle adds website builder, loyalty and gift cards and is described as best for multi-store and high-volume restaurants; menus can be synced across locations.
What it does
Point of sale
Touchscreen POS with a dual-screen terminal, card reader and printer, dine-in tabs, split payments, tips and a wireless offline mode.
Order Manager for delivery apps
Collects orders from delivery apps, direct ordering and the POS into one chronological feed on a single tablet, with auto-accept, auto-print, prep-time changes and store pause.
Kitchen display system
Routes in-store and online orders to kitchen stations, with colour coding by urgency, item routing and 86ing that carries through to all ordering channels.
Self-order kiosks
Guest-facing kiosks that take orders and offer item suggestions; sold as bundles with hardware.
Online ordering
A direct ordering storefront that connects guests to the restaurant without third-party commission, according to the vendor.
QR code ordering
Dine-in ordering and payment from a guest's phone, with open tabs and split payments (Digital Dine-in).
Catering orders
Separate catering menu with scheduled orders, invoicing and delivery options.
Menu management
Edit prices, photos and item availability once and push changes to every menu and location, and see item sales reports.
Loyalty and gift cards
Points or spend-based rewards programme that guests join in store or by QR code, plus gift cards on the Professional bundle.
Marketing automation
Runs and adjusts advertising campaigns across delivery apps for the restaurant.
Ratings and reviews
Collects reviews from delivery and review sites in one place, supports replies with templates and offers coupons to unhappy guests.
Financials and payouts
Breaks down delivery partner payouts, taxes, commissions and fees per location and exports the data.
Analytics
Sales across channels and locations, order issues and cancellations, and product mix in one dashboard.
Live alerts
Mobile alerts for offline stores, cancelled orders and missing menu hours, with an Always On option that reopens stores staff paused by mistake.
Website builder
Restaurant website built from a form using the menu data already in Otter.
Virtual brands
Lets a restaurant fulfil orders for third-party virtual brands from its own kitchen.
Inventory Savings (distributor cash back)
Free programme that gives cash back on orders placed with connected food distributors; the vendor says it covers more than 90 distributors.
Otter Go mobile app
Phone app to check sales, change item availability across channels and pause stores.
Pricing
- Starting price
- From USD 79 per location per month
- Pricing model
- Subscription per location
- Minimum contract
- Monthly plans renew monthly; hardware leases need 24 months
- Renewal
- Monthly plans auto-renew and need written notice by the 15th to cancel for the next month. Term plans auto-renew and need 30 days' notice before the term ends.
POS bundles are Starter at $79, Advanced at $178 and Professional at $278 per location per month, each with a hardware kit and a card-processing fee on top. A $100 monthly minimum processing fee applies below $25,000 in monthly card volume, and hardware leases need a 24-month contract. Card rates listed are 2.39% + 15 cents in person and 2.99% + 30 cents keyed. Order aggregation without the POS has its own plans (Lite and Standard) whose base prices the page does not show, with add-ons such as Online Ordering at $55 a month, KDS software at $15 a month and an 8 cent handoff fee per order.
How it compares
Compared with the 235 products in Restaurant POS that have a profile on this site. These figures describe the category. They are not a recommendation.
- Names 34 integrations. The median in this category is 8.
- One of 110 products in this category with an iOS app. One of 116 products in this category with an Android app. 218 products in this category state their platforms.
- The category's 10 most-named integration partners are Uber Eats, DoorDash, QuickBooks, Xero, Deliverect, Deliveroo, Grubhub, Glovo, Stripe, OpenTable. Of these, this product's listing names Uber Eats, DoorDash, Grubhub, Stripe.
Works with
- Delivery
- Uber EatsDoorDashGrubhubPostmatesSeamlessSkip the DishesHungry PandaezCaterChowNowFlipdishSliceShipdayDoorDash Drive
- Inventory
- MarketManRestaurant365
- Other
- Order with Google
- Payments
- Stripe
Otter says it connects to more than 100 partners across ordering, couriers, labour, inventory, virtual brands, gift cards and payments. The list above is the subset named on its integrations page; which ones are available in which country is not stated.
Where and how it runs
- Customers in
- United States, Canada, United Kingdom, Australia
- Platforms
- Web, iOS, Android
- Apps
- Otter Go: Check sales, change item availability and pause stores from a phone
- Hardware
- Otter sells or leases its own hardware: a dual-screen POS terminal with card reader and Bluetooth printer, kiosks in three bundles, a 21-inch Android kitchen display, tablets and printers. Hardware can be leased or bought, and leases need a 24-month contract.
Otter does not publish a list of countries. The vendor says it operates in 40+ countries. These four come from its US and Canada legal terms and its UK and Australian versions of the site.
The company
- Company
- Restaurant Technology Solutions, LLC
- Headquarters
- Los Angeles, United States
- Customers named by the vendor
- Primo's Donuts, Playa Bowls, Yemen Cafe, Drink Bambu, IDK Philly, Bred Hot Chicken, World Empanadas, Seoulmates, Di Prima Pizza Speciale, Jose Chiquito
Security and support
- Security and compliance
- Privacy policy covering GDPR, CCPA and other data protection laws (no security certification named)
- Support
- The vendor lists 24/7 support and free onboarding, and says specialists set restaurants up in 7 days or less. A help centre is at helpdesk.tryotter.com.
Listing details
- Built for
- Bars, Cafés, Ghost kitchens, Restaurants
- Focus
- Food-specific
- Status
- Active
- Website
- tryotter.com
Alternatives to Otter
See all 276 in Restaurant POSSkyTab
SkyTab is now presented as Shift4 Dine, a restaurant point of sale from Shift4 with its own hardware, built-in payment processing, online and QR ordering, reservations, loyalty, labour scheduling and cloud reporting.
Names 25 integrations, against 34 for Otter.
Harbortouch POS
Harbortouch was rebranded as SkyTab, and SkyTab is now sold as Shift4 Dine, a restaurant point-of-sale platform from Shift4.
Names 18 integrations, against 34 for Otter.
Qu POS
Qu is a cloud restaurant point of sale and ordering platform for large quick-service and fast-casual chains.
Runs on Web, against Web, iOS and Android for Otter.
EMenu Now
EMenu Now is a UK supplier of card machines, ePOS and digital ordering for restaurants, pubs, hotels and other venues.
Runs on Web, against Web, iOS and Android for Otter.
Compare Otter
Side-by-side tables built from the same profile data.
What we could not confirm
These points were not confirmed when this page was written.
- Base prices of the Lite and Standard order-aggregation plans (the details page lists features but not the plan prices)
- Enterprise or multi-location pricing (the site offers a quote)
- Founding year, founders, funding and parent company: the site has no About page and states none of these
- Employee count
- Full list of countries and which integrations work in which country; the vendor's own customer claims differ (100,000+ restaurants on the homepage, 275k+ customers and 40+ countries on the why-otter page)
- Interface languages of the product (the marketing site has Spanish, French and Portuguese versions)
- Security certifications such as SOC 2 or PCI level
- Free trial or free plan
1 more not listed here.
Sources
Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.
- Homepage: positioning, pricing bundles, comparison, claimshttps://www.tryotter.com
- POS bundle prices, processing fees, hardware termshttps://www.tryotter.com/pricing
- Order aggregation plan details, add-on prices, hardware priceshttps://www.tryotter.com/pricing-details-aggregate
- Integration partner listhttps://www.tryotter.com/integrations
- POS product pagehttps://www.tryotter.com/products/otterpos
- Order Managerhttps://www.tryotter.com/products/order-management
- Kitchen displayhttps://www.tryotter.com/products/kds
- Kioskhttps://www.tryotter.com/products/kiosk
- Online orderinghttps://www.tryotter.com/products/online-ordering
- Cateringhttps://www.tryotter.com/products/catering
- Menu managementhttps://www.tryotter.com/products/menu-management
- Loyaltyhttps://www.tryotter.com/products/loyalty
- Marketing automationhttps://www.tryotter.com/products/marketing
- Ratings and reviewshttps://www.tryotter.com/products/ratings-and-reviews
- Financialshttps://www.tryotter.com/products/financials
- Analyticshttps://www.tryotter.com/products/analytics
- Live alertshttps://www.tryotter.com/products/live-alerts
- Website builderhttps://www.tryotter.com/products/website-builder
- Virtual brandshttps://www.tryotter.com/products/virtual-brands
- Inventory Savings cash backhttps://www.tryotter.com/products/inventory-savings
- Otter Go apphttps://www.tryotter.com/products/app
- Company claims, customer nameshttps://www.tryotter.com/why-otter
- FAQ topicshttps://www.tryotter.com/faq
- Legal terms by regionhttps://www.tryotter.com/legal
- Legal entity, billing and cancellation termshttps://www.tryotter.com/legal/tech-services
- Legal entity and Los Angeles addresshttps://www.tryotter.com/legal/privacy-policy
- Page discovery; UK and Australian site versionshttps://www.tryotter.com/sitemap.xml