GrabMerchant

• Restaurants that want delivery and pickup orders in Malaysia

  Merchants sign up through the GrabFood merchant page and take orders in the GrabMerchant app; Grab says a partner can start in about 7 working days.

• Multi-outlet and coffee chains

  The vendor's own merchant quotes include a chain of over 100 outlets, and multi-outlet applications go through a separate enquiry form.

• Merchants that want to advertise inside the Grab app

  Marketing Manager offers Spotlight, Search and Image ads with cost-per-order options.

• Order management in the GrabMerchant App

  Track orders, manage deliveries and view menus, payment information, sales data and customer insights.

• Merchant AI Assistant

  An assistant in the app that explains sales, ratings and cancellations, suggests campaigns and reviews payouts.

• Marketing Manager

  Create ads, promos or join campaigns from the app, with real-time performance reports.

• Search, Spotlight and Image ads

  Paid placements in the Grab app, with cost-per-order options so merchants pay only when an order is placed.

• Grab Moments

  A food discovery feed where consumer posts about a restaurant can feature the store at no extra cost, and viewers can order, book or navigate.

• Pickup orders

  Diners order ahead and collect meals themselves, avoiding delivery fees.

• GrabMart listing

  Retail and grocery stores can sell through GrabMart for home delivery.

• GrabPay acceptance

  Merchants can accept GrabPay and PayLater at online and in-store checkouts, with settlement within 5 working days.

• Payout handling

  Payments are made by online bank transfer, 1 working day for Maybank accounts and 2 to 3 for others.

Pricing model

Percentage of sales (commission not published)

The Malaysia merchant pages publish no commission rate, sign-up fee or price list. Ads have cost-per-order options, but no rates are shown. Rates would be set in the merchant agreement.

Payments

ShopifyWooCommerceMagentoEasyStore

These are checkout integrations for accepting GrabPay in online stores, not restaurant POS integrations. No POS integrations are named on the vendor's site.

Customers in

Malaysia, Singapore, Indonesia, Philippines, Thailand, Vietnam, Myanmar, Cambodia

Languages

English, Malay

Platforms

Web, iOS, Android

Apps

GrabMerchant App: Manage orders, menus, payouts, sales data and ads

Hardware

Merchants need a device running iOS 12 or Android 10 or newer to use the GrabMerchant App.

Grab states it is present in these eight countries; the merchant site reviewed is the Malaysia edition, and which merchant services run in each country is not stated.

Company

MyTeksi Sdn. Bhd. (Grab Malaysia)

Registration

201101025619

Customers named by the vendor

Village Park, Gigi Coffee, Salad Atelier

Support

A Help Centre, an FAQ and a merchant support guide are provided, and the merchant AI assistant handles support questions in the app.

Vendor

Grab

Headquarters

Singapore

Built for

Restaurants, Cafés, Ghost kitchens

Focus

Food-specific

Status

Active

Website

merchant.grab.com

• Lineman Wongnai

  LINE MAN Wongnai is a Thai consumer and merchant platform formed in 2020 by the merger of the LINE MAN delivery app and the Wongnai restaurant-review site.

  Runs on iOS and Android, against Web, iOS and Android for GrabMerchant.

• HungryPanda

  HungryPanda is a food delivery marketplace focused on Chinese and other Asian cuisine for overseas Chinese communities.

  Runs on iOS and Android, against Web, iOS and Android for GrabMerchant.

• foodpanda Partner

  foodpanda Partner (called Panda Partner in the portal) is the restaurant portal of the foodpanda delivery marketplace.

  Runs on Web, against Web, iOS and Android for GrabMerchant.

• GoBiz

  GoBiz is the former name of the GoFood Merchant app, the tool restaurants in Indonesia use to sell on Gojek's GoFood delivery marketplace.

  Runs on Web and Android, against Web, iOS and Android for GrabMerchant.

Side-by-side tables built from the same profile data.

• GrabMerchant vs HungryPanda
• GrabMerchant vs Lineman Wongnai
• GrabMerchant vs Meituan Waimai
• GrabMerchant vs SkipTheDishes Restaurant Partner
• GrabMerchant vs Uber Eats Manager
• GrabMerchant vs Yogiyo
• GrabMerchant vs HungryPanda vs Lineman Wongnai
• GrabMerchant vs DoorDash Merchant vs HungryPanda vs SkipTheDishes Restaurant Partner

These points were not confirmed when this page was written.

• Commission rate, fees and ad prices
• Contract term and renewal
• POS and third-party integrations for restaurants
• Founding year, headquarters, funding and employee count of Grab
• Security certifications
• App Store and Google Play listings (App Store request was rate limited)
• Which countries offer GrabMerchant

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

1. Merchant site homehttps://merchant.grab.com/en-my
2. GrabFood merchant sign-up, FAQ, app requirementshttps://www.grab.com/my/merchant/food/
3. Supporthttps://merchant.grab.com/en-my/guides/all/grab-merchant-support-frequently-asked-questions-faq
4. Marketing Managerhttps://merchant.grab.com/en-my/guides/all/marketing-manager-guide-en
5. AI assistanthttps://merchant.grab.com/en-my/blog/5-ways-your-merchant-ai-assistant-can-take-your-business-to-the-next-level
6. Adshttps://merchant.grab.com/en-my/blog/want-more-sales-ads-help-more-consumers-find-you
7. Grab Momentshttps://merchant.grab.com/en-my/blog/introducing-grab-moments-where-diners-discover-you
8. Grab Malaysia merchant hubhttps://www.grab.com/my/merchant/
9. GrabPay acceptancehttps://www.grab.com/my/merchant/checkout-solutions/
10. Countrieshttps://www.grab.com/my/locations/
11. Company pagehttps://www.grab.com/my/about/