Meituan Waimai

Meituan is a Chinese local-services company whose Meituan Waimai app is a food delivery marketplace. For restaurants it offers takeout listings, dine-in group-buying deals, a restaurant system with smart cashier software, and a managed operations service called Waimai Manager. Meituan says it was founded in March 2010 and has been listed in Hong Kong since 2018.

Last reviewed

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Home page of Meituan Waimai's website
Meituan Waimai's website on 30 September 2026
Best for
Restaurants in China wanting delivery orders, Restaurants wanting dine-in traffic
Pricing
Percentage of sales
Runs on
iOS, Android

Who it is for

  • Restaurants in China wanting delivery orders

    Meituan invites restaurants to open a Waimai store to grow users and sales.

  • Restaurants wanting dine-in traffic

    Group-buying deals are offered to bring more people in to eat at the venue.

  • Small restaurants that want outsourced operations

    Waimai Manager provides one-to-one operations help such as store diagnosis and an operating plan.

What it does

  • Takeout store listing

    Restaurants can open a Meituan Waimai store to reach users and grow order volume.

  • Dine-in group-buying deals

    Group-buy offers to make a restaurant more visible and bring in in-store customers.

  • Meituan restaurant system

    A smart cashier IT system for restaurants that the vendor describes as bringing traffic and offering professional management.

  • Waimai Manager operations service

    One-to-one managed operations including store diagnosis and operating plans, with a published service standard of ten service items.

  • Separate commission and delivery fee

    The technology service fee (commission) and delivery fee are calculated separately, and the delivery fee is charged only when Meituan delivery is used.

  • Tiered delivery pricing

    Delivery fee varies by distance, time of day and order value.

  • Restaurant rankings and guides

    Merchants can appear in lists such as the Must-Eat List and the Black Pearl Restaurant Guide to draw customers.

  • CatPaw AI agent for merchants

    An AI business assistant with ready-made AI experts and digital staff, working across mobile, PC and cloud.

  • Retail system for non-restaurant merchants

    The Qianniuhua system digitises warehouse, picking, delivery and inventory for retail merchants.

Pricing

Pricing model
Percentage of sales

Meituan publishes no rates on its corporate site. It says the technology service fee (commission) and the delivery fee are calculated separately, with the delivery fee only when Meituan delivery is used and varying by distance, time and order price.

Works with

Other
Dianping

The site lists the Meituan, Meituan Waimai and Dianping apps side by side; it names no third-party POS, accounting or payroll integrations.

Where and how it runs

Customers in
China
Languages
Simplified Chinese, Traditional Chinese, English
Platforms
iOS, Android
Apps
Meituan Waimai: Consumer food delivery app. Dianping: Consumer reviews and local listings app
Hardware
The vendor lists hardware device partners and a smart cashier system but does not describe specific devices.

Meituan does not list countries served. China is inferred from its Chinese-language merchant pages, mainland registration notices, and Chinese-city services; overseas agent partnerships and drone routes in Hong Kong and Dubai are mentioned but no other merchant service is described.

The company

Company
Meituan
Registration
Listed on the Main Board of the Hong Kong Stock Exchange
Founded
2010
Customers named by the vendor
Quanjude, Donglaishun

Security and support

Support
Merchant onboarding is through the Meituan cooperation page; the Waimai Manager service gives one-to-one operations support, and the vendor says more than 100,000 merchants had used it by the end of 2023.

Listing details

Vendor
Meituan
Headquarters
China
Built for
Restaurants, Cafés, Ghost kitchens
Focus
Food-specific
Status
Active
Website
meituan.com

Alternatives to Meituan Waimai

See all 55 in Delivery Marketplace

  • Ele.me

    Ele.me (饿了么) is a Chinese food delivery marketplace that was rebranded in 2025 as Taobao Shangou (淘宝闪购), Alibaba's instant-retail service.

    Runs on Web, against iOS and Android for Meituan Waimai.

  • Uber Eats Manager

    Uber Eats Manager is the merchant dashboard for Uber Eats, the delivery marketplace.

    Runs on Web, against iOS and Android for Meituan Waimai.

  • Grubhub for Restaurants

    Grubhub for Restaurants is the restaurant-facing side of the Grubhub delivery and pickup marketplace.

    Runs on Web, iOS and Android, against iOS and Android for Meituan Waimai.

  • SkipTheDishes Restaurant Partner

    SkipTheDishes (Skip) is a Canadian food delivery marketplace, and its partner programme lets restaurants and other businesses list on the Skip app for delivery or pickup.

    Names 13 integrations, against 1 for Meituan Waimai.

Compare Meituan Waimai

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Commission rates and delivery fee schedule
  • Contract terms
  • Headquarters city
  • Employee count
  • Merchant app details
  • Third-party integrations
  • Security certifications
  • Countries beyond mainland China

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Home pagehttps://www.meituan.com/
  2. Founding and listinghttps://www.meituan.com/en-US/about-us
  3. Merchant onboarding and systemshttps://www.meituan.com/win-together
  4. Fees and Waimai Managerhttps://www.meituan.com/csr/industry/small-businesses
  5. Rankings and merchant supporthttps://www.meituan.com/csr/industry/market
  6. Time-honoured brand programme and customer quoteshttps://www.meituan.com/csr/industry/time-honored
  7. CatPaw AI agenthttps://www.meituan.com/technology
  8. Merchant ecosystem reportshttps://www.meituan.com/newsroom/merchants-ecology