Ovation

Ovation is a guest feedback platform for restaurants, run by Ovation Up, Inc. It collects short SMS and QR-code surveys, lets managers reply to unhappy guests by text, reports issues by location and adds review management and text marketing. It is sold to single restaurants and multi-unit brands, with pricing by custom quote.

Last reviewed

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Best for
Multi-unit restaurant brands and franchises, Restaurants wanting more guest feedback than long surveys give
Pricing
Quote only
Runs on
Web

Who it is for

  • Multi-unit restaurant brands and franchises

    Reporting compares locations, and the vendor's case studies feature chains such as PDQ, Bareburger and Friendly's.

  • Restaurants wanting more guest feedback than long surveys give

    Two-question SMS surveys plus follow-up surveys tied to what the guest ordered.

What it does

  • Two-question SMS and QR surveys

    Short surveys sent by text or reached by QR code, with follow-up long-form surveys tied to what the guest ordered.

  • Feedback via ordering and POS integrations

    Uses 50+ SMS-based integrations with restaurant technology to reach guests across dine-in, takeout, delivery and drive-thru.

  • Guest recovery

    Managers reply to guests by text, can send an offer in one click, add internal notes and track recovery results.

  • Guest recovery dashboard

    Tracks saved revenue, recovery rate and effect on guest behaviour.

  • Operational insights

    Reports by location, time of day or ordering method, with daily and weekly updates and multi-unit views.

  • Goals and action items

    AI-suggested goals per location, with action items assigned to the team.

  • Reputation management

    Brings private feedback and public reviews into one place, syncs listings across 50+ directories and schedules social posts.

  • Text marketing

    SMS campaigns to segments built from feedback and demographics, with trigger-based messages such as birthday offers.

  • Call-to-Text

    Answers phone calls with a menu that texts callers the information they want, with call reporting.

Pricing

Pricing model
Quote only
Minimum contract
Initial term set in the order form
Renewal
Renews automatically for one-year terms unless either party gives 60 days' written notice

Ovation publishes no prices. The pricing page says pricing is custom, based on what you need, with a quote within 24 hours; the form asks for the number of locations.

Works with

Loyalty
PaytronixPunchhComoSpendgoThanxCityGro
Other
OloChowNowLunchboxFlipdishBbotIncentivioCaptainOrderB4xDine
Point of sale
ToastSquareRevelSpotOnQuNorthStarAuphan
Reservations
OpenTable

Names come from the logos on the vendor's integrations page, which says the list is not comprehensive. Logos are grouped there as online ordering, POS, loyalty, table pay, reservations and digital signage; some logos are not assigned to a group.

Where and how it runs

Platforms
Web

The vendor publishes no country list.

The company

Company
Ovation Up, Inc.
Customers named by the vendor
Taziki's, PDQ Chicken, Bareburger, Curry Up Now, Prelude Kitchen & Bar, Friendly's

Security and support

Security and compliance
SOC 2 badge shown on the integrations page
Support
The pricing page lists a dedicated manager among its features. The site gives an email address and a phone number for contact.

Listing details

Headquarters
United States
Built for
Restaurants, Cafés, Bars
Focus
Food-specific
Status
Active
Website
ovationup.com

Alternatives to Ovation

See all 15 in Reviews & Reputation Management

  • Tattle

    Tattle is a guest feedback platform for multi-location restaurant brands.

    Runs on Web, iOS and Android, against Web for Ovation.

  • SIRA

    Sira is an AI customer-experience platform for restaurant chains.

    Names 11 integrations, against 23 for Ovation.

  • Momos

    Momos is guest-experience software for multi-location restaurant brands.

    Names 5 integrations, against 23 for Ovation.

  • Yumpingo

    Dish-level guest feedback product for restaurants, now offered under Black Box Intelligence.

Compare Ovation

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price
  • Founding year, headquarters, funding and team size
  • Countries served
  • Initial contract length
  • Which integration logos belong to which category
  • Apps or hardware

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepagehttps://ovationup.com/
  2. Pricinghttps://ovationup.com/pricing/
  3. Integrationshttps://ovationup.com/integrations/
  4. Abouthttps://ovationup.com/about/
  5. Feedbackhttps://ovationup.com/platform/feedback/
  6. Recoveryhttps://ovationup.com/platform/recovery/
  7. Insightshttps://ovationup.com/platform/insights/
  8. Reputationhttps://ovationup.com/platform/reputation-management/
  9. Text marketinghttps://ovationup.com/platform/text-marketing/
  10. Call-to-Texthttps://ovationup.com/platform/call-to-text/
  11. Customershttps://ovationup.com/case-study/
  12. Contract termshttps://ovationup.com/customer-agreement-terms/