Momos

Momos is guest-experience software for multi-location restaurant brands. It gathers reviews, direct messages, surveys and order data into one inbox, drafts replies and recovery offers, and keeps a customer data platform, listings and SMS or email campaigns. It says its AI agents handle guest service, insights and operator tasks.

Last reviewed

Visit website
Home page of Momos's website
Momos's website on 30 September 2026
Best for
Multi-location restaurant brands and franchises, Customer service and CX teams
Pricing
Quote only
Runs on
Web

Who it is for

  • Multi-location restaurant brands and franchises

    Momos says it is built for multi-location businesses and lists chains such as Potbelly (472 locations) among customers.

  • Customer service and CX teams

    One inbox for reviews, DMs and tickets with AI triage, routing and drafted replies.

  • Marketing teams running local campaigns

    Segmentation, SMS and email campaigns, and listings management across Google, Yelp, Meta and TripAdvisor.

What it does

  • Unified inbox

    Combines Google reviews, app store feedback, social DMs and POS data in one stream with AI triage and routing.

  • AI review manager

    Drafts brand-approved replies to reviews across channels.

  • Customer data platform

    Consolidates data from POS, loyalty, online orders, surveys, email and reservations into guest profiles.

  • Listings management

    Updates business listings on Google, Yelp, Meta, TripAdvisor and others from one place.

  • Surveys

    Customisable surveys with conditional questions, including feedback on specific menu items and locations.

  • SMS and email campaigns

    Targeted campaigns to segments of guests.

  • Guest recovery

    Sends a coupon or loyalty points and an acknowledgement to an unhappy guest shortly after a review.

  • Alfie, Experience Agent

    AI agent that answers guests and recovers unhappy ones, with hand-off to a human.

  • Rockie, Intelligence Agent

    AI agent that surfaces incidents, root causes and risks from guest data.

  • Rosie, Operator Agent

    AI agent to tell teams what to do with tasks and impact tracking; marked as coming soon.

  • Data connections

    Connects review platforms, POS, online ordering and delivery platforms, with API, SFTP and CSV import.

Pricing

Pricing model
Quote only

Momos publishes no pricing; the site directs visitors to book a demo. Its homepage mentions AI credits.

Works with

Delivery
DoorDashUber Eats
Other
GoogleYelpTripAdvisor

Momos says it also links to on-premise and cloud POS systems and to payment processors but names none on the integrations page.

Where and how it runs

Available in
United States, Malaysia, Hong Kong, Philippines, Middle East
Platforms
Web

The About page's timeline lists these expansions; it names the Middle East as a region, not countries.

The company

Company
MOMOS USA Inc.
Founded
2021
Funding
  • Series A, $10M, January 2024
Customers named by the vendor
Potbelly, Condado Tacos, Papa Murphy's, Just Salad, Lee's Famous Recipe Chicken

Security and support

Support
A help center and product education hub are listed on the site. Support terms are not published.

Listing details

Headquarters
Singapore
Built for
Cafés, Restaurants
Focus
Food-specific
Status
Active
Website
momos.com
Also listed in
AI Assistants & Copilots for Food BusinessesRestaurant Marketing Automation (email, SMS, push)

Alternatives to Momos

See all 15 in Reviews & Reputation Management

  • Tattle

    Tattle is a guest feedback platform for multi-location restaurant brands.

    Runs on Web, iOS and Android, against Web for Momos.

  • SIRA

    Sira is an AI customer-experience platform for restaurant chains.

    Names 11 integrations, against 5 for Momos.

  • Ovation

    Ovation is a guest feedback platform for restaurants, run by Ovation Up, Inc.

    Names 23 integrations, against 5 for Momos.

  • Joombo

    Platform that ties customer reviews to individual employees so multi-location restaurant groups can lift Google reviews and staff recognition.

Compare Momos

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price or plan tiers
  • Series A investors and lead
  • Headquarters, team size
  • Named POS integrations
  • Security certifications
  • Supported languages and full country list
  • Contract terms

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage: agents, positioninghttps://www.momos.com/
  2. Timeline, funding, marketshttps://www.momos.com/about
  3. Integrations and customershttps://www.momos.com/product/integrations
  4. Inboxhttps://www.momos.com/product/unified-inbox
  5. Review replieshttps://www.momos.com/product/ai-review-manager
  6. CDPhttps://www.momos.com/product/customer-data-platform
  7. Listingshttps://www.momos.com/product/listings-management
  8. Surveyshttps://www.momos.com/product/survey
  9. Campaignshttps://www.momos.com/product/direct-marketing
  10. Page discoveryhttps://www.momos.com/sitemap_en.xml