Restaurant Star
Restaurant Star (Restaurant ★ Star) is a Japanese service that builds and runs a branded loyalty app for restaurant chains, with point and stamp cards, coupons, push messages, customer records and reports. The vendor's team also writes and sends messages, analyses results and runs improvement meetings for the customer. It is made by Active Media Corp. and sold to food chains, from small groups to listed companies.
Last reviewed
- Best for
- Restaurant chains moving off paper cards, LINE or another loyalty app, Chains whose head office has little time for marketing
- Pricing
- From JPY 22000 per month (tax included)
- Runs on
- iOS, Android
Who it is for
Restaurant chains moving off paper cards, LINE or another loyalty app
The vendor says it migrates data from paper cards, LINE and other apps and supports varied point schemes.
Chains whose head office has little time for marketing
The vendor's staff handle message planning, sending, analysis reports and improvement meetings so head office mainly reviews results.
Small chains of 5 to 10 sites
The FAQ says chains of this size are supported.
Less suited to: Buyers wanting a LINE Mini App: the FAQ says it delivers a dedicated app, not a LINE Mini App.
What it does
Point and stamp cards
Digital point cards and stamp cards inside the restaurant's own app, with member cards and rank-up tiers.
Push messages and automatic segments
Push notifications to members, including automatically segmented sends.
Coupons
Coupon issuing; the vendor reports coupon-to-visit conversion by store.
Customer management
Customer records held in the app data, viewable across all sites.
Tips
The standard plan lists a tipping feature.
Web view
The standard plan lists a web view function inside the app.
Reports and visit measurement
Reports on visit frequency, coupon conversion and customer retention per store.
Managed marketing support
The vendor drafts and sends messages, prepares analysis reports and holds improvement meetings.
Google review and referral points
Points can be tied to Google reviews, surveys and friend referrals.
Optional: takeaway, mobile order, in-app payment
Extra modules quoted individually, together with surveys, QSC analysis, subscriptions and mail order.
POS and ticket-machine link (optional)
Connection to POS registers and ticket machines, quoted individually.
App store submission support
The initial cost covers design, development, iOS and Android store submission, manuals and launch messages.
Pricing
- Starting price
- From JPY 22000 per month (tax included)
- Pricing model
- Subscription plus setup quote
- Minimum contract
- 1 year at minimum, varying by contract
From 22,000 yen a month including tax, covering maintenance and operating support and the standard features. The initial cost (planning, development, release) is quoted individually by features and design; the vendor says results are often tens of thousands of yen or more. Optional modules are quoted separately.
Where and how it runs
- Customers in
- Japan
- Languages
- Japanese
- Platforms
- iOS, Android
The vendor does not state where it sells. Japan is inferred from the Japanese-language site, Tokyo head office and Japanese customers.
The company
- Company
- Active Media Corp. (アクティブ・メディア株式会社)
- Founded
- 2009
- Headquarters
- Tokyo, Japan
- Other offices
- Ho Chi Minh City, Vietnam
- Founders
- Junichiro Isojima
- Customers named by the vendor
- INGS, Yataiya Hakata Gekijo, Osaka Yakiniku Horumon Futago, Marutoku
Security and support
- Security and compliance
- ISO/IEC 27001:2013 (ISMS), registered 14 December 2022, scope app development and operation support
- Support
- Operating support is included in the monthly fee: message drafting, analysis reports, member-growth support and improvement meetings. Standard launch takes about 3 to 4 months per the FAQ.
Listing details
- Built for
- Restaurants, Cafés, Bars
- Focus
- Food-specific
- Status
- Active
- Website
- res-star.com
- Also listed in
- Online Ordering System
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Compare Restaurant Star
What we could not confirm
These points were not confirmed when this page was written.
- Initial setup cost (quoted individually)
- Which POS registers and ticket machines are supported
- Renewal and cancellation terms
- Team size and funding
- Names of the iOS and Android apps (each chain gets its own branded app)
- Vendor performance claims such as 3,000+ stores, 99.2% retention and 10 million users are unaudited
Sources
Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.
- Home page: service, claims, features, customers, pricehttps://res-star.com/
- Pricing and standard featureshttps://res-star.com/price
- Company profilehttps://res-star.com/corp
- FAQ: contract term, POS, LINE, timelinehttps://res-star.com/archives/column/faq
- ISO 27001 certificationhttps://res-star.com/archives/column/isms