Zettle by PayPal

Zettle by PayPal is a point-of-sale app with card readers and an all-in-one terminal for taking in-person payments. The app is free to download and the vendor charges per transaction rather than a monthly fee. PayPal's own help page says Zettle by PayPal is being renamed PayPal Point of Sale, and the site already uses that name. It is aimed at small businesses in general, including cafes and shops.

Zettle by PayPal is being rebranded to PayPal Point of Sale; PayPal acquired iZettle in 2018.

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Best for
Small cafes and takeaways that want a low-cost card reader, Mobile and pop-up sellers
Pricing
Percentage of sales
Runs on
iOS, Android

Who it is for

  • Small cafes and takeaways that want a low-cost card reader

    A free POS app, a reader from 29 GBP for new business users and pay-per-transaction fees with no monthly plan or lock-in, according to the vendor.

  • Mobile and pop-up sellers

    Bluetooth reader and Tap to Pay on a phone let a business take payments away from a counter.

Less suited to: Businesses needing multi-site management: the Multisite feature is not available for new merchants at this time, per the help centre.

What it does

  • POS app

    Free app for iOS and Android that takes payments, tracks sales and keeps inventory balances.

  • Card reader payments

    The PayPal Reader accepts card, contactless and digital wallet payments over Bluetooth or USB-C, with on-screen tipping.

  • All-in-one Terminal

    A single device combining card reader and register app, connecting by wifi or 4G.

  • Tap to Pay on phone

    Take contactless payments on a phone with the app and no extra hardware; the vendor says no extra fees.

  • Inventory and product library

    Manage products and stock counts from the app and back office.

  • Staff accounts

    Owners invite staff who can take payments and see their own sales but cannot edit products or view sales reports.

  • Multisite (existing merchants only)

    Separate reporting, product library and stock per site; not available to new merchants.

  • Reporting and fee reports

    Sales reports and per-transaction fee reports in the my.zettle.com back office.

  • Fast payouts to a PayPal Business account

    The vendor says funds typically arrive in the PayPal Business account within minutes.

Pricing

Pricing model
Percentage of sales
Minimum contract
None: the vendor says there are no lock-in contracts or commitment periods
Free plan
Yes

The POS app is free to download and there is no recurring fee or lock-in; the vendor charges per transaction (its UK help page states 1.75% for card and contactless payments, and says fees are subject to change). Published figures on the pricing page are hardware only: PayPal Reader from 29 GBP for new business users (additional readers 69 GBP), Terminal from 149 GBP and store kits from 169 GBP, all excluding VAT. These are one-time hardware costs, so no subscription price is listed.

How it compares

Compared with the 16 products in Café & Bakery POS that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 13 integrations. The median in this category is 6.
  • Has a free plan. 1 of the 2 products in this category that say whether they have a free plan do.
  • One of 7 products in this category with an iOS app. One of 7 products in this category with an Android app. 16 products in this category state their platforms.
  • The category's 10 most-named integration partners are WooCommerce, Shopify, Xero, QuickBooks, GoFood, GrabFood, Mailchimp, PrestaShop, QRIS, Shopee. Of these, this product's listing names WooCommerce, Shopify, Xero, QuickBooks.

Works with

Scheduling
Tanda

The integrations page lists many more partners in a directory (POS, accounting, e-commerce and other apps); only a selection is listed here.

Where and how it runs

Available in
Brazil, Denmark, Finland, France, Germany, Great Britain, Italy, Mexico, Netherlands, Norway, Spain, Sweden
Platforms
iOS, Android
Apps
PayPal Point of Sale app (formerly Zettle): Take payments, track sales and manage inventory
Hardware
PayPal Reader (from 29 GBP for new business users, 69 GBP for additional readers), PayPal Terminal (from 149 GBP), store kits (from 169 GBP), plus docks, printers and barcode scanners at extra cost; all excluding VAT.

Taken from the location selector in the site footer; this page set is the Great Britain site with UK prices.

The company

Company
PayPal UK Ltd
Registration
14741686

Security and support

Security and compliance
PCI DSS certified
Support
Help Centre plus a specialist phone line open 08.30 to 17.30 Monday to Friday.

Listing details

Vendor
PayPal (Zettle)
Headquarters
United States
Built for
Cafés, Food trucks, Restaurants, Food retail
Focus
General-purpose, used in food businesses
Status
Rebranded
Website
zettle.com

Alternatives to Zettle by PayPal

See all 40 in Café & Bakery POS
  • SumUp POS

    SumUp POS is the point-of-sale software from payments company SumUp, sold for restaurants, cafes and retail.

    Runs on Web and iOS, against iOS and Android for Zettle by PayPal.

  • Qashier

    Qashier is a point of sale and payments platform for small businesses in Southeast Asia.

    Runs on Web and Android, against iOS and Android for Zettle by PayPal.

  • Synapsy

    Synapsy is a French software publisher selling point-of-sale and back-office software to food retailers, mainly bakeries and pastry shops, plus butchers, caterers, chocolate makers and fast-food outlets.

    Runs on Web, against iOS and Android for Zettle by PayPal.

  • LocaFox

    LocaFox is a German cloud point of sale for small shops, cafes, bakeries, snack bars and food trucks, with inventory, reports and card-payment links.

    Runs on Web and Android, against iOS and Android for Zettle by PayPal.

What we could not confirm

These points were not confirmed when this page was written.

  • Founding year and headquarters
  • Restaurant-specific features such as table service
  • Date PayPal acquired the business (not stated on the vendor's site)