Trail

• Independents with one or two sites

  Trail has a plan for single sites, priced per site with unlimited users.

• Multi-site groups and franchises

  Tasks follow a hierarchy of regions, sites, departments and users, and head office sees a birds-eye view of what was completed.

• Operators preparing for food hygiene inspections

  Checks and logs are stored digitally with time stamps; Trail says its record keeping is approved by environmental health officers under a Primary Authority partnership.

• Digital checklists and task lists

  Daily tasks from opening checks to cashing up are set up as checklists, forms and files, using templates or custom ones.

• Task scheduling

  Tasks can repeat daily, on set weekdays or every few months, or be sent as one-off tasks such as menu changes.

• Organisation hierarchy

  Regions, sites, departments and users can be recreated so tasks reach the right people, with roles, groups and permissions.

• Record logs and mandatory photos

  Completed checks are time and date stamped and can require photo evidence, with problems flagged and commented on.

• Custom audits

  Sites can build their own audits; the Team plan lists custom audits and task history.

• Reporting dashboards and digests

  Dashboards, daily and weekly email digests and downloadable reports show completion across sites; data can be connected to a BI system.

• Daily site performance score

  Each site gets a daily performance score that is emailed to the team.

• Corrective actions and task prioritisation

  Listed in the Standard plan alongside custom user roles and customisable reports.

• Automatic temperature readings

  Fridge and freezer temperatures from labl.it sensors can be logged in Trail without manual checks.

• Event-triggered tasks

  Tasks can be triggered for sites from events in other systems, such as financial data.

• Document storage and policy management

  Listed under the Trail Evo plan with push notifications and APIs.

• AI Co-Pilot and single sign-on

  Listed for the Trail Evo and Enterprise plans; analytics is marked coming soon.

• Offline mode

  The app keeps working when the wifi connection is unreliable.

Starting price

From GBP 32 per site per month, paid yearly

Pricing model

Subscription per location

Minimum contract

12 months

Renewal

Changes to a subscription take effect at the next renewal

Free trial

14 days, no credit card needed

The pricing page lists Team at £38 per site per month paid monthly (£32 paid yearly), Standard at £75 (£65 yearly) and Trail Evo at £82.50 (£71.50 yearly). Enterprise is custom priced. Plans are priced per site with unlimited users. Prices are shown in pounds; the vendor says it invoices in GBP, EUR, AUD or USD depending on country.

Other

Access HospitalityAccess MaintainTenzoZero Carbon Formlabl.itFeed It BackGoogle Drive

The integrations page says Trail connects to over 8,000 other systems without coding, while another page says over 1500; only the named partners above are listed. No point of sale names appear on the vendor's site.

Platforms

Web

Hardware

Runs in any modern browser on staff devices; the vendor suggests mini tablets or phones and says nothing needs to be downloaded.

The vendor says Trail is available in nearly every country and that tasks have been completed in 40+ countries. It invoices in GBP, EUR, AUD and USD.

Founded

2014

Headquarters

London, United Kingdom

Customers named by the vendor

Tonkotsu, wagamama, Honest Burgers, Gail's, Bill's, Ei Group, Gymbox, Pasta Remoli, Scoffs Group, Tossed, The Athenian, New World Trading

Security and compliance

Complies with UK data protection law and GDPR, Primary Authority partnership; record keeping approved by environmental health officers (vendor claim)

Support

In-app support on all plans, dedicated priority support on Enterprise, and 24/7 chat support is mentioned on the site. The support team is UK based, so response times vary outside UK hours.

Built for

Bars, Cafés, Hotel F&B, Restaurants

Focus

Food-specific

Status

Active

Website

trailapp.com

Also listed in

Digital Food Safety Checklists & Audits

• ShiftNote

  ShiftNote is a digital manager logbook and employee scheduling app for restaurants, bars, hotels and other shift-based businesses.

  Names 5 integrations, against 7 for Trail.

• Taqtics

  Taqtics is a cloud operations platform for multi-location retail and restaurant brands.

  Runs on Web, iOS and Android, against Web for Trail.

• Wooqer

  Wooqer is a mobile app and web platform for running audits, checklists, tasks, training and staff announcements across many locations.

  Runs on iOS and Android, against Web for Trail.

• SafetyCulture

  SafetyCulture, formerly known for its iAuditor inspection app, has rebranded as Mitti (by SafetyCulture).

  Runs on Web, iOS and Android, against Web for Trail.

Side-by-side tables built from the same profile data.

• Trail vs ShiftNote
• Trail vs Taqtics
• Trail vs Wooqer
• Trail vs ShiftNote vs Taqtics
• Trail vs ShiftNote vs Taqtics vs Wooqer

These points were not confirmed when this page was written.

• Native iOS or Android apps (the vendor describes a browser app only)
• Point of sale integrations by name
• Team size and legal entity
• Security certifications such as SOC 2 or ISO 27001
• Interface languages
• Funding amounts and dates (the about page says it has raised over £2 million but gives no rounds)
• Exact date of joining the Access Group

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

1. Homepage: positioning and customershttps://trailapp.com
2. Plans, prices, FAQ (browser-rendered)https://trailapp.com/pricing
3. Featureshttps://trailapp.com/how-it-works/features
4. Integrationshttps://trailapp.com/how-it-works/integrations
5. Company storyhttps://trailapp.com/company/about
6. Enterprise fit, compliancehttps://trailapp.com/why-trail/enterprise
7. Customer logoshttps://trailapp.com/why-trail/customer-stories
8. Headquartershttps://www.linkedin.com/company/trailapp