Fydelia

Fydelia is a cloud captive-portal and guest WiFi marketing platform. Guests log in through a branded splash page that captures verified contact details, shows offers and games, and passes the data to a CRM or email tool. It works with the venue's existing access points and is sold to restaurants, bars, cafes, hotels, entertainment venues, multi-site groups and resellers.

Last reviewed

Visit website
Home page of Fydelia's website
Fydelia's website on 30 September 2026
Best for
Restaurants, bars and cafes wanting an email list, Multi-venue groups and franchises
Pricing
From GBP 25 per venue per month
Runs on
Web

Who it is for

  • Restaurants, bars and cafes wanting an email list

    The lowest published price band is for coffee shops, bars, pubs and restaurants, and every feature is in every plan.

  • Multi-venue groups and franchises

    Shared sign-on connects a guest automatically at every venue, and venues are managed from one dashboard.

  • Resellers and managed service providers

    The vendor has a separate partner offer for resellers and MSPs.

What it does

  • Branded splash pages

    Unlimited mobile-friendly login pages built with an AI builder from your website URL or a drag-and-drop editor with custom CSS.

  • Splash page zones

    Shows a different splash page depending on which access point a guest connects to, on a single SSID.

  • Email and contact capture

    Captures names, emails, phone numbers and birthdays, and verifies emails before granting WiFi access.

  • AdCards

    Digital promotion cards on the splash page, schedulable by date, time or venue, with impression and tap-through tracking.

  • Flash Offers

    Time-limited deals with countdown timers shown on connection, including offers pushed to guests already connected.

  • Gamification

    Digital scratch cards and spin-to-win wheels with configurable win rates and prize pools; voucher codes sync to the POS.

  • WiFi vouchers

    Create and distribute unique WiFi access codes and offers.

  • Scheduled content

    Schedule promotions by time of day, day of week or date range.

  • Birthday campaigns

    Captures birthdays at sign-in and sends automated birthday offers.

  • Review prompts

    Prompts guests to leave Google or TripAdvisor reviews and can route unhappy guests to private feedback.

  • Shared sign-on and automatic login

    Returning guests are recognised and connected automatically across all venues in an account.

  • A/B testing

    Compares headlines, images and offers side by side on splash pages.

  • Reporting and remote management

    Automatic reports with user statistics, and remote control of branding and campaigns for all venues.

  • Age verification

    Built-in age-gating with configurable thresholds before WiFi access.

  • Meta audience building

    Builds custom Meta and Instagram audiences with built-in Pixel setup.

Pricing

Starting price
From GBP 25 per venue per month
Pricing model
Subscription per venue
Minimum contract
Current billing cycle, typically a rolling 3 months
Renewal
Rolling; the vendor says you can cancel anytime
Free plan
No
Free trial
Yes

Prices start from GBP 25 per month for coffee shops, bars, pubs and restaurants, from GBP 45 for kids play, event spaces and nightclubs, and from GBP 65 for hotels. The FAQ gives approximate USD and EUR equivalents. Every feature is in every plan; Managed services (20+ venues) and Enterprise (100+ locations) are quote-based. A 14-day free trial needs no credit card, and discounts depend on billing cycle and number of venues. Price basis detail: per venue per month (food and beverage venues).

Works with

Other
MailchimpHubSpotSalesforceKlaviyoShopifyGoogle AnalyticsTripAdvisorZapierCisco MerakiUbiquiti UniFiRuckus
Payments
Stripe
Reservations
OpenTableSevenRooms

The vendor says it has over 100 no-code integrations but the full list is in the logged-in dashboard; only the names the FAQ gives are listed. The last three entries are supported WiFi hardware vendors rather than software integrations. Other supported hardware includes Aruba, TP-Link Omada, EnGenius, MikroTik, DrayTek, SonicWall and Zyxel Nebula.

Where and how it runs

Customers in
United Kingdom, United Arab Emirates
Platforms
Web
Hardware
No extra hardware needed; Fydelia is a cloud portal that works with existing access points and routers from 20+ vendors and 40+ device models, configured remotely.

The vendor publishes no list of countries where it sells. These are the countries where it has offices; its contact page says US offices are coming soon.

The company

Company
Sentinel Software Limited
Registration
Registered in England & Wales, company number 6463344
Headquarters
Brighton, United Kingdom
Other offices
Dubai, United Arab Emirates
Customers named by the vendor
Costa Coffee, Domino's, JKS Restaurants, Crystal Palace F.C., The Alchemist, Wahaca, KFC, Venture Restaurants, Liberation Brewing Co, West Ham United

Security and support

Security and compliance
GDPR and UK GDPR compliance (explicit opt-ins, consent audit trail), Hosted in data centres the vendor says hold ISO 27001 and SOC 2 certifications, Encryption in transit and at rest, multi-factor authentication for critical systems
Support
Support is available Monday to Friday by email and phone; setup is done remotely at no cost, and Managed services plans add a dedicated account manager and priority support.

Listing details

Built for
Restaurants, Bars, Hotel F&B
Focus
General-purpose, used in food businesses
Status
Active
Website
fydelia.com
Also listed in
Restaurant Marketing Automation (email, SMS, push)

Alternatives to Fydelia

See all 5 in Guest WiFi Marketing

  • MyPlace

    MyPlace (formerly MyPlace Connect) is guest WiFi software for restaurants and other hospitality venues.

    Names 13 integrations, against 14 for Fydelia.

  • Beambox

    Beambox is a guest WiFi and marketing platform for venues such as cafes, pubs, restaurants, salons and shops.

    Names 8 integrations, against 14 for Fydelia.

  • Zenreach

    Zenreach is now sold as Adentro (Adentro, Inc, formerly Zenreach).

    Names 12 integrations, against 14 for Fydelia.

  • Bloom Intelligence

    Bloom Intelligence is a US restaurant marketing platform that builds one guest profile from WiFi, POS, online ordering, reservations, reviews and websites.

    Names 15 integrations, against 14 for Fydelia.

Compare Fydelia

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Founding year, founders, team size and funding
  • Full list of the 100+ integrations
  • Interface languages
  • Which countries the service is sold in (only office locations are stated)
  • Third-party verification of the ISO 27001 and SOC 2 claim (it refers to the data centres)

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage, customer logoshttps://www.fydelia.com/
  2. Feature listhttps://www.fydelia.com/features/
  3. Plans and price bandshttps://www.fydelia.com/pricing/
  4. Marketing tools and data integrationshttps://www.fydelia.com/marketing/wifi-marketing
  5. Supported hardwarehttps://www.fydelia.com/hardware
  6. FAQ: integrations, contract, security, pricinghttps://www.fydelia.com/company/faq
  7. Venue onboarding and fithttps://www.fydelia.com/partners/for-venues
  8. Offices, legal entityhttps://www.fydelia.com/company/contact
  9. Legal entity and registrationhttps://www.fydelia.com/legal/privacy-policy
  10. Security controlshttps://www.fydelia.com/legal/security-assurance-plan