OpenRice
OpenRice is a restaurant discovery and review platform in Hong Kong and other Asian cities. Its OpenRice Biz merchant portal lets restaurants manage their listing and e-menu, take table bookings and remote queue tickets, sell vouchers and coupons, buy advertising, and accept pre-paid takeaway and QR payments. It is sold to restaurants and to shops and malls.
Last reviewed
- Best for
- Restaurants in Hong Kong and nearby Asian markets, Restaurants that want bookings from a diner audience
- Pricing
- Quote only
- Runs on
- Web, iOS, Android
Who it is for
Restaurants in Hong Kong and nearby Asian markets
The vendor lists Hong Kong, Macau, the Greater Bay Area, Taiwan, Japan, the Philippines, Singapore and Thailand as its markets.
Restaurants that want bookings from a diner audience
Bookings, remote queuing and vouchers are sold to diners already on the OpenRice app and site.
Independent restaurants needing a simple listing tool
The RMS tool updates the restaurant page, eMenu and opening hours and shows page view and bookmark statistics.
What it does
Table booking service
Lets restaurants take 24/7 online bookings, get instant notifications and manage tables in the OpenRice Biz app.
Booking offers
Publish off-peak, last-minute and retention offers to fill empty tables.
Remote queuing
Diners take a queue ticket through the OpenRice app and are notified automatically; the vendor says it needs no installation and can start within 48 hours of sign-up.
Restaurant Management System (RMS)
Edit restaurant details, eMenu, opening hours and view monthly page views and bookmark statistics.
Takeaway pre-orders
Diners pre-order and pay by card or Alipay for pickup, with settlement within three days.
Scan-to-Order
QR ordering with online payment, integrated with the scan-to-order modules of various POS systems.
OpenRice Pay
Payment collection by scanning the restaurant's QR code, with instant deduction of payment discounts and T+3 settlement.
Vouchers
Restaurants create meal or cash vouchers, diners buy them online and staff verify QR codes; payment settles within 7 working days of redemption.
Advertising
Coupons, advertorials, sponsored restaurant placement in search results and special listing pages across web and app.
Boost
Targeted promotion of a restaurant to relevant diners in prime display areas.
Market insights
Data on new and closed restaurants, restaurant distribution by district and cuisine, spending per head and dining trends for Hong Kong.
Recruitment platform
OpenJobs, a hiring channel for front-line and back-end restaurant staff.
Pricing
- Pricing model
- Quote only
No prices are published on the merchant pages. Opening a merchant account is described as free, the RMS page shows Basic and Premium feature tiers without prices, and remote queuing is said to be a fixed yearly charge with unlimited tickets, but no amount is given.
Where and how it runs
- Available in
- Hong Kong, Macau, Taiwan, Japan, Philippines, Singapore, Thailand
- Languages
- English, Traditional Chinese, Simplified Chinese
- Platforms
- Web, iOS, Android
- Apps
- OpenRice Biz: Merchant app for bookings, takeaway orders, vouchers, queue management and recruitment
- Hardware
- None stated. Pay works on iPhone and Android phones without a card machine.
Listed by the vendor on its merchant homepage, together with the Greater Bay Area.
The company
- Company
- Openrice Group Inc.
Security and support
- Security and compliance
- PCI-DSS certified as a service provider (Scan-to-Order payments)
- Support
- Contact is through an enquiry form on the merchant site; no support hours are stated.
Listing details
- Headquarters
- Hong Kong
- Built for
- Restaurants, Cafés, Bars
- Focus
- Food-specific
- Status
- Active
- Website
- openrice.com
Alternatives to OpenRice
See all 31 in Restaurant Discovery & Listing Management (business-facing)Hot Pepper Gourmet
Hot Pepper Gourmet (ホットペッパーグルメ) is a Japanese restaurant search and booking site run by Recruit.
Runs on Web, against Web, iOS and Android for OpenRice.
Fave
Fave is a Malaysia and Singapore consumer app for deals, cashless payment and cashback, with a merchant side sold as FaveBiz.
Listed as best for: Cafes and restaurants in Malaysia and Singapore; Outlets that want to fill quiet periods.
Gurunavi
Gurunavi is a Japanese restaurant search and reservation site, branded Rakuten Gurunavi on its business pages.
Listed as best for: Restaurants in Japan seeking online bookings; Venues targeting inbound tourists.
Tabelog
Tabelog is a Japanese restaurant guide and reservation site run by Kakaku.com, Inc.
Runs on Web, against Web, iOS and Android for OpenRice.
Compare OpenRice
Side-by-side tables built from the same profile data.
What we could not confirm
These points were not confirmed when this page was written.
- Any pricing
- Named POS integrations
- Founding year, HQ, employee count and funding
- Named customers
- Contract terms
- Android app listing
- This profile covers the merchant offering, not the restaurant discovery consumer product
Sources
Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.
- Merchant homepage, markets, statisticshttps://biz.openrice.com/hk/en/index
- Bookinghttps://biz.openrice.com/hk/en/restaurants/booking
- Queuinghttps://biz.openrice.com/hk/en/restaurants/queuing
- RMShttps://biz.openrice.com/hk/en/restaurants/rms
- Takeawayhttps://biz.openrice.com/hk/en/restaurants/takeaway
- Scan-to-Order, PCI-DSShttps://biz.openrice.com/hk/en/restaurants/scan-to-order
- OpenRice Payhttps://biz.openrice.com/hk/en/restaurants/openricepay
- Vouchershttps://biz.openrice.com/hk/en/restaurants/voucher
- Advertisinghttps://biz.openrice.com/hk/en/restaurants/advertising
- Boosthttps://biz.openrice.com/hk/en/restaurants/boost
- Market insightshttps://biz.openrice.com/hk/en/restaurants/insights
- iOS app listinghttps://apps.apple.com/hk/app/openrice-biz/id1086545170
- Legal entity namehttps://www.openrice.com/info/tnc/OR-pp-en.html