SimplySeated

SimplySeated is front-of-house software for restaurants covering online reservations, walk-ins and call-aheads, floor-plan table management, wait-time quotes, two-way SMS and a guest CRM. It charges one flat monthly fee per location with no per-cover charges, and has no consumer marketplace. It is sold to independent restaurants, multi-unit brands and larger groups.

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Home page of SimplySeated's website
SimplySeated's website on 30 September 2026
Best for
Independent and multi-unit full-service restaurants, Restaurants wanting to own the guest relationship
Pricing
From USD 99 per location per month
Runs on
Web

Who it is for

  • Independent and multi-unit full-service restaurants

    One flat fee per location with every feature included, and no per-cover or seating fees.

  • Restaurants wanting to own the guest relationship

    The vendor says it is a software provider with no consumer marketplace, so bookings come through the restaurant's own website, Google and social links.

  • Restaurants selling ticketed events

    Ticketed event registration is included in the plan, with guests paying online when they book.

  • Restaurant groups with 10 to 1,000 locations

    The vendor offers custom enterprise packages and integration with existing infrastructure.

Less suited to: Restaurants that want to be discovered by new diners through a marketplace. The vendor states it has no consumer marketplace and does not send guest traffic.

What it does

  • Online reservations

    Bookings from the restaurant website, Google Maps, social media, email and SMS land in one view at the host stand.

  • Table and floor plan management

    Assign tables, manage sections and track cover counts in real time from the host stand.

  • Walk-ins, call-aheads and to-go orders

    Handles walk-ins, call-aheads, reservations and to-go orders from one screen.

  • Reservation timeline

    A visual timeline of upcoming bookings to prepare for each rush.

  • Wait-time quotes

    Gives guests wait-time quotes for walk-in and waitlist parties.

  • Two-way SMS

    Guests get texts when their table is ready and can reply to confirm, cancel or update a booking.

  • Automatic reservation reminders

    Reminders are sent automatically to reduce no-shows.

  • Guest CRM and profiles

    Saved guest history and preferences for personalised service.

  • SMS and email marketing

    Targeted SMS and email campaigns to guests.

  • Ticketed event registration

    Guests pick a table and pay online for events such as wine dinners; bookings appear on the floor plan and funds settle to the restaurant's own account.

  • Shift Replay

    Plays back a past shift event by event, including floor plan, waitlist and server rotation, to review seating bottlenecks; the vendor says history is kept for 30 days.

  • Multi-location reporting and analytics

    Per-location analytics and staff performance reporting, plus zip-code collection to see where guests come from.

  • Pager and SMS table-ready alerts

    Table-ready notifications by SMS or pager integration.

Pricing

Starting price
From USD 99 per location per month
Pricing model
Subscription per location
Minimum contract
None; the vendor says no contracts and cancel anytime
Renewal
Monthly
Free trial
2 months, no credit card required

A single plan at $99 per month per location includes all features, unlimited parties, third-party integrations, and no seating, setup, cancellation or off-season fees. No contracts. Enterprise packages are quoted for groups of 10 to 1,000 locations. Card payments for ticketed events carry Stripe's standard processing fee.

How it compares

Compared with the 48 products in Reservations & Table Management that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Has a free trial. All 17 products in this category that say whether they have a free trial do.
  • Lists Web only. Among the 48 products in this category that state their platforms, 24 list an iOS app and 17 list an Android app.

Where and how it runs

Platforms
Web

The vendor does not state where it sells; prices are in US dollars.

The company

Company
Smart Touch Technology LLC
Founded
2008
Customers named by the vendor
Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill, Bloomin' Brands, Mountain Ranch Bar & Grille at Coors Field (Colorado Rockies)

Security and support

Support
Live chat (the vendor says it typically replies in minutes), phone at 1-877-269-3510 and email; demos can be booked.

Listing details

Built for
Restaurants, Cafés, Bars
Focus
Food-specific
Status
Active
Website
simplyseated.com

Alternatives to SimplySeated

See all 70 in Reservations & Table Management

  • Servme

    Servme is a reservations and guest management platform for restaurants, hotels, F&B groups and entertainment venues, built around the Middle East and North Africa.

    Starts at USD 129 per venue per month, billed annually, against USD 99 per location per month for SimplySeated. The two prices are quoted on different terms.

  • SevenRooms

    SevenRooms is a reservation, guest data and marketing platform for restaurants, hotels, bars and other venues.

    Runs on Web and iOS, against Web for SimplySeated.

  • Plateform

    Plateform is an Italian online platform for restaurant table reservations and guest marketing.

    Listed as best for: Independent restaurants, pizzerias and trattorias in Italy; Chains and multi-site groups (5+ venues).

  • ebica

    ebica is a Japanese reservation ledger for restaurants that brings phone, walk-in, restaurant-portal, Google and overseas travel-site bookings into one table-management screen.

    Runs on Web and iOS, against Web for SimplySeated.

Compare SimplySeated

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Which POS, payment or other systems it integrates with (only Stripe is named)
  • Hardware requirements and whether there are iOS/Android apps
  • Countries where it is sold
  • Headquarters location and team size
  • Funding
  • Security certifications
  • The vendor says over 1,100 restaurants (home) and 1,200+ locations (about); these are unaudited claims

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Home: positioning, features, pricehttps://www.simplyseated.com/
  2. Featureshttps://www.simplyseated.com/features
  3. Pricinghttps://www.simplyseated.com/pricing
  4. Ticketed events and Stripehttps://www.simplyseated.com/events
  5. History, customershttps://www.simplyseated.com/about
  6. Support channelshttps://www.simplyseated.com/contact
  7. Legal entityhttps://www.simplyseated.com/privacy
  8. Vendor comparison, no-marketplace positioninghttps://www.simplyseated.com/best-opentable-alternatives