Plateform

Plateform is an Italian online platform for restaurant table reservations and guest marketing. Guests book online, by phone or through Google without commission, and restaurants get a customer list, email, SMS and WhatsApp campaigns, reviews, loyalty, gift cards, takeaway ordering and a digital menu. It is sold to restaurants of all sizes, from single venues to chains.

Last reviewed

Visit website
Home page of Plateform's website
Plateform's website on 30 September 2026
Best for
Independent restaurants, pizzerias and trattorias in Italy, Chains and multi-site groups (5+ venues)
Pricing
From EUR 59 per month, excluding VAT
Runs on
Web

Who it is for

  • Independent restaurants, pizzerias and trattorias in Italy

    Handles phone and online bookings, no-show protection and guest marketing in one browser-based tool, with an Italian-language site and support.

  • Chains and multi-site groups (5+ venues)

    A Multi-locale plan adds a central dashboard, multi-site permissions and content cloning between venues; pricing is on request.

  • Venues that want to start on a free tier

    Plateform Free covers phone bookings, web bookings and bookings from Google with no monthly fee.

What it does

  • Online and phone reservations

    Digital reservation book that takes bookings online and by phone without commission, and keeps each booking as a customer contact.

  • Reserve with Google

    Receives bookings directly from Google Search and Maps once the restaurant's Google Business account is linked.

  • No-show protection

    Automatic reminders and a credit card guarantee or prepayment at booking, plus the option to block guests who repeatedly do not show.

  • Table map and room management

    Floor map and table management for the dining room, listed in the Premium plan.

  • Queue and waiting list

    Manages walk-in queues and a waiting list to fill tables at the last minute.

  • Events and experiences

    Creates bookable events and special evenings, including fixed menus, deposits and limited seats.

  • Email, SMS and WhatsApp campaigns

    Sends campaigns and booking messages across email, SMS and WhatsApp from one place.

  • Marketing automation

    Runs targeted automatic actions after each reservation.

  • Customer list

    Guest list with visit history and preferences, with tagging and segmentation.

  • Certified reviews

    Encourages verified guest reviews on Google and Tripadvisor.

  • Loyalty programme

    Digital loyalty programme with points and automatic rewards.

  • Digital gift cards

    Sells digital gift cards online.

  • Takeaway and delivery ordering

    Lets the restaurant take takeaway and delivery orders on its own, without commission.

  • Digital menu

    A menu guests can open on their phones, kept up to date by the restaurant.

  • Guest surveys

    Collects feedback after each visit.

  • Statistics dashboard

    Dashboard with figures for the venue.

  • PlateCall phone answering (extra module)

    Optional module that turns phone calls into reservations.

  • Wi-Fi marketing (extra module)

    Optional module, Naviga & Vinci, that offers guest Wi-Fi and collects profiled contacts.

  • Open REST API and outgoing webhooks

    Lets other software read and write Plateform data and receive real-time events.

Pricing

Starting price
From EUR 59 per month, excluding VAT
Pricing model
Subscription per venue
Renewal
Monthly or annual by licence, renews automatically, paid in advance
Free plan
Yes

The pricing page shows Premium from 59 EUR per month excluding VAT, with the plan chosen by total number of seats. A Multi-locale plan for chains of 5+ venues is priced on request. Plateform Free costs nothing and covers phone bookings, web bookings and Google bookings. The contract is monthly or annual depending on the licence, renews automatically and is paid in advance by SEPA direct debit or card. Other pages of the site quote different starting figures (65 EUR in one page variant, 79 EUR in the FAQ markup), so confirm the price with the vendor. The FAQ says a free demo is available.

How it compares

Compared with the 48 products in Reservations & Table Management that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Its starting price is EUR 59 per month. That is above the category median of EUR 49.99, taken from the 5 products in this category that publish a EUR price per month. The median mixes prices quoted with and without tax, so treat it as a rough guide.
  • Names 32 integrations. The median in this category is 10.
  • Has a free plan. 6 of the 10 products in this category that say whether they have a free plan do.
  • Lists Web only. Among the 48 products in this category that state their platforms, 24 list an iOS app and 17 list an Android app.
  • The category's 10 most-named integration partners are Reserve with Google, Instagram, Stripe, Facebook, Lightspeed, Google, Mailchimp, Google Analytics, Square, Micros Simphony. Of these, this product's listing names Instagram, Stripe, Facebook, Google Analytics.

Works with

Other
WhatsAppGoogle BusinessGoogle Tag ManagerGoogle Analytics 4Meta PixelFacebookInstagramTikTokTripadvisorBooklineRingBoost AIxMenu
Payments
PayPalStripeApple PayGoogle PaySatispay
Point of sale
iPraticoTilbyMenu (Passepartout)WycashSyrveFloodZmenuIlContoPosbyTavolinuxTelema OneTouch.ofsaleCashWorkArchenetCassa in Cloud

The vendor's integrations page says it lists 40+ active integrations in 10 categories; the names above are those written on that page. It also lists kitchen and dining-room printers as a hardware integration, plus open REST APIs and outgoing webhooks for other software.

Where and how it runs

Customers in
Italy
Languages
Italian, English, French, Spanish, German
Platforms
Web
Hardware
No dedicated hardware is required; the FAQ says it works from any device through a browser. The integrations page lists kitchen and dining-room printers as a supported hardware integration.

The vendor states no country list. Italy is inferred from the Italian-language site, the company's Bologna address and customer venues in Modena, Padova and Rome.

The company

Company
Plateform S.r.l.
Registration
VAT/tax code IT 03953561200
Headquarters
Bologna, Italy
Customers named by the vendor
Pizza da Giulio, WineBar VinEt, Ristorante Pasta in Corso, Hosteria Il Punto Rosa, El Boss del Taco, Nerodiseppia Bistrò d'Autore

Security and support

Support
Live chat and email support with a guided in-platform setup, a 24/7 help centre, short training videos and a customer success team. PlateCare, optional and paid, adds personalised live sessions with an expert.

Listing details

Built for
Restaurants
Focus
Food-specific
Status
Active
Website
plateform.app
Also listed in
Restaurant Marketing Automation (email, SMS, push)

Alternatives to Plateform

See all 70 in Reservations & Table Management

  • SevenRooms

    SevenRooms is a reservation, guest data and marketing platform for restaurants, hotels, bars and other venues.

    Runs on Web and iOS, against Web for Plateform.

  • CoverManager

    CoverManager is a reservation and guest-management platform from Seville, Spain, for restaurants, nightclubs, beach clubs, hotel food and beverage outlets and large events.

    Names 15 integrations, against 32 for Plateform.

  • Avatable

    Avatable is an Italian-language restaurant reservation system that bundles a booking engine, table and floor management, and a restaurant website.

    Starts at EUR 49 per month, against EUR 59 per month, excluding VAT for Plateform. The two prices are quoted on different terms.

  • Tableo

    Tableo is a Malta-based restaurant reservation and table management system with a floor plan, diary, online booking form, waitlist, guest profiles, SMS and WhatsApp reminders and Stripe deposits.

    Runs on Web, iOS and Android, against Web for Plateform.

Compare Plateform

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Founding year, founders, team size and funding
  • Minimum contract term and cancellation terms
  • Exact Premium price by seat count (the price calculator is interactive)
  • Which integrations are native versus set up through the vendor
  • Security certifications and hosting location
  • Availability outside Italy

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage: positioning, module list, usage claimshttps://plateform.app
  2. Pricing page and plan contentshttps://plateform.app/prezzi
  3. Free plan and Premium comparisonhttps://plateform.app/plateform-free
  4. Integration listhttps://plateform.app/integrazioni
  5. Reservations module, languages, customer nameshttps://plateform.app/funzionalita/prenotazioni
  6. FAQ: no-show, devices, demohttps://plateform.app/faq
  7. About pagehttps://plateform.app/chi-siamo
  8. Customer types and case studieshttps://plateform.app/clienti
  9. Support offeringhttps://plateform.app/funzionalita/assistenza
  10. Legal entity and Bologna addresshttps://plateform.app/condizioni-generali-vendita
  11. Page discoveryhttps://plateform.app/sitemap.xml