Virnika

Virnika sells AI phone agents to restaurants. Its main agent, Penny, answers calls, takes to-go orders, accepts payment and sends the order to the restaurant's POS. Two other agents record and analyse calls (Adam) and handle catering quotes and deposits (Cora). It is priced per location per month with no contract.

Last reviewed

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Home page of Virnika's website
Virnika's website on 30 September 2026
Best for
Restaurants that miss phone orders at peak, Pizza and takeout restaurants with heavy phone trade
Pricing
From USD 300 per location per month
Runs on
Web

Who it is for

  • Restaurants that miss phone orders at peak

    Penny answers every call at once and sends orders to the POS, so staff do not have to leave the floor to take them.

  • Pizza and takeout restaurants with heavy phone trade

    The vendor's named customers are mostly pizza, wing and sandwich takeout shops.

  • Restaurants with a catering line

    Cora builds quotes, takes deposits and schedules pickup or delivery.

  • Operators who want to review staff phone calls

    Adam records and transcribes calls on the existing phone system for a flat monthly fee.

What it does

  • AI phone order taking (Penny)

    Answers calls, takes to-go orders, answers questions about hours and specials, and says up front that it is AI.

  • POS order entry

    Enters the order into the restaurant's POS as staff would.

  • Payment over the phone

    Takes card payment on the call so food is not made unpaid.

  • Unlimited simultaneous calls

    Handles many calls at the same time, with no hold queue.

  • Multi-language ordering

    Takes and confirms orders in Spanish, announced in July 2026, and the site says other languages are handled.

  • Upselling and order memory

    Recalls past orders and suggests popular items and add-ons.

  • Menu and hours updates

    Picks up menu, price and hours changes from the POS, or from the Virnika dashboard when there is no POS.

  • Call recordings and transcripts (Adam)

    Records and transcribes calls answered by staff, searchable afterwards.

  • Sentiment analysis and alerts (Adam)

    Detects caller mood and texts or emails the manager when something critical is said.

  • Performance metrics (Adam)

    Tracks upsell rates, greetings and script adherence in a dashboard.

  • Catering quotes (Cora)

    Builds and saves catering quotes for customers to finalise later.

  • Catering deposits and reminders (Cora)

    Collects deposits or full pre-payment and texts customers reminders about pickup and delivery.

  • Keep your phone number

    Works with the existing number and phone system.

Pricing

Starting price
From USD 300 per location per month
Pricing model
Subscription per location
Minimum contract
None (month to month)
Renewal
Cancel any time

$300 per location per month includes 700 talk minutes, then $0.43 per minute. Ten or more locations get custom pricing. No setup fee, no equipment and no contract. Agent Adam (call analytics) is listed separately at $25 per month. US Foods customers are offered $1,000 off the first year through its CHECK Business Tools.

How it compares

Compared with the 12 products in Voice AI & Phone Ordering that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 8 integrations. The median in this category is 7.
  • Lists Web only. Among the 10 products in this category that state their platforms, 0 list an iOS app and 0 list an Android app.
  • The category's 10 most-named integration partners are Olo, OpenTable, Square, Toast, Clover, Resy, SevenRooms, NCR Aloha, Checkmate, Deliverect. Of these, this product's listing names Olo, Square, Toast, Clover, Deliverect.

Works with

Delivery
Deliverect
Point of sale
ToastSquareCloverNCRRevelOracleOlo

The FAQ says it also works with most other POS systems but names only those above.

Where and how it runs

Available in
United States
Languages
English, Spanish
Platforms
Web
Hardware
No equipment to buy. It works with the restaurant's existing phone number and phone system.

The Spanish-language press release says the feature is available to Virnika customers across the United States; no other countries are named.

The company

Headquarters
Chapel Hill, United States
Founders
Charles Douthitt, Dr. Logan Whitehouse, Cameron Long
Funding
  • SEED grant, $50,000, November 2024 (NC IDEA)
Customers named by the vendor
Buffalo Brothers Pizza and Wing Company, Jet's Pizza, The Cheese Steak Shop, Piezaa

Security and support

Security and compliance
PCI compliant (vendor claim)
Support
Setup is included: phone integration takes 1 to 3 business days and POS and menu integration 1 to 3 weeks. Sales contact is by email or booked meeting; no support hours are published.

Listing details

Built for
Restaurants
Focus
Food-specific
Status
Active
Website
virnika.ai

Alternatives to Virnika

See all 14 in Voice AI & Phone Ordering

  • VOICEplug

    VOICEplug sells voice AI to restaurants.

    Names 12 integrations, against 8 for Virnika.

  • Kea

    Kea is a voice AI for restaurant phone lines.

    Names 5 integrations, against 8 for Virnika.

  • SoundHound for Restaurants

    SoundHound for Restaurants is the restaurant offering of SoundHound AI's OASYS voice AI platform.

    Names 4 integrations, against 8 for Virnika.

  • Hostie

    Hostie is an AI virtual concierge that answers a restaurant's phone calls, texts and emails.

    Names 11 integrations, against 8 for Virnika.

Compare Virnika

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Legal entity name, founding year and team size
  • Countries beyond the United States
  • Security certification details beyond the PCI claim
  • Support hours and channels
  • Whether the Penny page logo reading "Stream" is a separate integration (unclear, so not listed)
  • Mobile apps (none listed)

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage, agents, PCI claimhttps://www.virnika.ai/
  2. Penny features and POS logoshttps://www.virnika.ai/penny/
  3. Adam call analytics and $25 pricehttps://www.virnika.ai/adam/
  4. Cora catering agenthttps://www.virnika.ai/cora/
  5. Pricinghttps://www.virnika.ai/pricing/
  6. Contract, setup, POS answershttps://www.virnika.ai/faq/
  7. Founders and storyhttps://www.virnika.ai/about/
  8. News list and NC IDEA granthttps://www.virnika.ai/press/
  9. Olo and Deliverect integrationshttps://www.virnika.ai/press/virnika-adds-pos-integrations/
  10. Spanish ordering, Chapel Hill, US availabilityhttps://www.virnika.ai/press/virnika-launches-spanish-language-ordering/
  11. US Foods offer and customer nameshttps://virnika.ai/us-foods/
  12. Partner programmehttps://www.virnika.ai/partner/
  13. Billing termshttps://www.virnika.ai/terms/