SoundHound for Restaurants

SoundHound for Restaurants is the restaurant offering of SoundHound AI's OASYS voice AI platform. It takes orders by phone, text, drive-thru, kiosk and in-car voice assistants, sends them to the restaurant's POS, and includes a staff-facing assistant. It is sold to quick-service and franchise restaurant brands on a quote basis.

Last reviewed

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Best for
Large quick-service and franchise chains, Restaurants that miss phone orders at peak times
Pricing
Quote only
Runs on
Web

Who it is for

  • Large quick-service and franchise chains

    Named customers include Five Guys, White Castle, Jersey Mike's, Church's Texas Chicken, Torchy's Tacos and Casey's, so it fits multi-location brands with phone and drive-thru volume.

  • Restaurants that miss phone orders at peak times

    The phone assistant answers calls and takes orders; a Five Guys story says it answered 100% of calls.

What it does

  • Phone ordering

    A voice AI agent answers calls and takes food orders, with upselling.

  • Drive-thru ordering

    Voice agents take drive-thru orders in noisy lanes, with staff looped in only when needed.

  • Kiosk and voice ordering

    The same voice agents work on self-service kiosks.

  • Text-to-Order

    Customers place orders by texting an AI assistant, with orders passed to the POS.

  • Smart Answering

    Answers questions about hours, location and parking, and texts a link to the ordering page.

  • In-car voice ordering

    Voice-enabled ordering through in-car assistants is listed among the channels.

  • Employee Assist

    Gives staff real-time information and guidance through a headset system or tablet to cut training time and errors.

  • Multilingual ordering

    The voice AI can switch languages during an order, including Spanish.

  • Brand customisation

    Menu vocabulary and tone are tuned to each brand across locations.

  • Interaction insights

    Turns staff and customer interactions into data on performance at the drive-thru and elsewhere.

Pricing

Pricing model
Quote only

SoundHound publishes no prices for restaurants; the site directs buyers to book a demo or talk to a restaurant specialist.

How it compares

Compared with the 12 products in Voice AI & Phone Ordering that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 4 integrations. The median in this category is 7.
  • Lists Web only. Among the 10 products in this category that state their platforms, 0 list an iOS app and 0 list an Android app.
  • The category's 10 most-named integration partners are Olo, OpenTable, Square, Toast, Clover, Resy, SevenRooms, NCR Aloha, Checkmate, Deliverect. Of these, this product's listing names Olo, Square, Toast.

Works with

Other
Olo
Point of sale
SquareToastOracle

The named systems come from a November 2024 article about the text ordering feature; the restaurants page says OASYS integrates with existing POS and menu systems without naming them.

Where and how it runs

Languages
English, Spanish
Platforms
Web
Hardware
Staff assistant works through a headset system or tablet; drive-thru and kiosk channels need the restaurant's own lane audio and kiosks. No hardware list is published.

No country list is published for restaurants.

The company

Company
SoundHound, Inc.
Headquarters
Santa Clara, United States
Founders
Keyvan Mohajer
Customers named by the vendor
Five Guys, White Castle, Jersey Mike's, Torchy's Tacos, Beef 'O' Brady's, Church's Texas Chicken, Casey's, Peet's Coffee

Security and support

Security and compliance
SOC 2 / ISO, GDPR alignment (trust center summary)
Support
Sales-led: a demo or specialist call is the entry point. A support centre is linked from the site.

Listing details

Vendor
SoundHound AI
Built for
Bars, Cafés, Restaurants
Focus
Food-specific
Status
Active
Website
soundhound.com
Also listed in
Drive-Thru TechnologyQuick Service & Drive-Thru POSSelf-Order Kiosk

Alternatives to SoundHound for Restaurants

See all 14 in Voice AI & Phone Ordering

  • Virnika

    Virnika sells AI phone agents to restaurants.

    Names 8 integrations, against 4 for SoundHound for Restaurants.

  • VOICEplug

    VOICEplug sells voice AI to restaurants.

    Names 12 integrations, against 4 for SoundHound for Restaurants.

  • Hostie

    Hostie is an AI virtual concierge that answers a restaurant's phone calls, texts and emails.

    Names 11 integrations, against 4 for SoundHound for Restaurants.

  • Palona AI

    Palona is a set of AI agents for restaurants.

    Names 8 integrations, against 4 for SoundHound for Restaurants.

Compare SoundHound for Restaurants

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price or contract term
  • Full POS integration list and which systems each channel supports
  • Countries where restaurant products are sold
  • Founding year, funding and headcount
  • Which specific certifications (SOC 2 or ISO) are held; the trust center gives a summary only
  • Vendor performance figures (11% revenue lift, 85% faster service) are unverified claims

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Restaurant offering, customers, FAQhttps://www.soundhound.com/industries/restaurants
  2. Drive-thruhttps://www.soundhound.com/use-cases/drive-thru
  3. Text ordering and POS nameshttps://www.soundhound.com/resource/from-text-to-pickup-new-text-to-order-feature-for-restaurants
  4. Smart Answeringhttps://www.soundhound.com/resource/restaurant-franchise-smart-answering
  5. Customer storyhttps://www.soundhound.com/resource/five-guys-ai-voice-assistant-processes-184-000-phone-orders-with-upsell
  6. Compliancehttps://www.soundhound.com/trust-center
  7. Founderhttps://www.soundhound.com/about
  8. Legal entity and addresshttps://www.soundhound.com/terms-of-service