Olo Engage

Olo Engage is the guest data and marketing part of the Olo restaurant platform. It has three modules: a guest data platform that merges profiles from POS, ordering and loyalty systems, a marketing tool for email, SMS and push campaigns, and a reviews and surveys tool called Sentiment. It is sold by quote to restaurant brands, mainly larger chains.

Last reviewed

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Best for
Enterprise restaurant chains, Brands that already use Olo ordering
Pricing
Quote only
Runs on
Web

Who it is for

  • Enterprise restaurant chains

    Built to unify guest data from many restaurant systems across large multi-location brands.

  • Brands that already use Olo ordering

    The vendor pitches one platform from ordering through to marketing, with guest data flowing between them.

  • Marketing teams wanting personalised campaigns

    Segments, automated guest journeys and multichannel campaigns run from one dashboard.

What it does

  • Guest Data Platform (GDP)

    A customer data platform that unifies guest profiles from POS, online ordering, loyalty, payments, reservations, web, email and surveys.

  • Predictive analytics

    Machine-learning predictions of behaviour and churn, and guest lifetime value measures.

  • Guest segmentation

    Real-time custom segments and lookalikes of high-value guests.

  • Multichannel campaigns

    Email, SMS/MMS and push campaigns from one dashboard, with generative AI copy help.

  • Automated guest journeys

    Prebuilt and custom automations such as welcome emails and reorder reminders.

  • Campaign reporting

    Orders and sales lift, engagement and deliverability reporting.

  • Sentiment review management

    Aggregates reviews from Google, Yelp, Facebook, Tripadvisor and other sites into one workstream with response tools.

  • Guest surveys

    Automated surveys to collect first-party feedback and intercept negative experiences.

  • AI-assisted review responses

    Generative AI drafts using pre-approved response libraries and personalised details.

  • Data export to other tools

    Guest data can be pushed to the rest of the Olo suite and other destinations.

Pricing

Pricing model
Quote only

Olo publishes no prices; the product pages point to a demo request or talking to sales.

How it compares

Compared with the 7 products in Guest CRM & Customer Data Platform that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 4 integrations. The median in this category is 9.
  • Lists Web only. Among the 7 products in this category that state their platforms, 1 lists an iOS app and 1 lists an Android app.
  • The category's 10 most-named integration partners are Toast, OpenTable, Google, Olo, Qu, Yelp, AllPOS, Apple Pay, Arrow POS, Bottle POS. Of these, this product's listing names Toast, Qu.

Works with

Accounting
Restaurant365
Payments
Fiserv
Point of sale
ToastQu

Olo says it integrates with over 450 technology partners; the partners directory lists them individually. Four are listed here as examples.

Where and how it runs

Platforms
Web

No list of countries published; Olo describes itself as serving restaurant brands and the site is US-oriented.

The company

Company
Olo Inc.
Founded
2005
Headquarters
New York, United States
Founders
Noah Glass
Customers named by the vendor
Five Guys, First Watch, bartaco

Security and support

Support
A help centre, support portal and dashboard login are linked for customers; sales and partner enquiries go through the contact page.

Listing details

Vendor
Olo
Built for
Restaurants, Cafés
Focus
Food-specific
Status
Active
Website
olo.com
Also listed in
Loyalty & RewardsRestaurant Marketing Automation (email, SMS, push)

Alternatives to Olo Engage

See all 43 in Guest CRM & Customer Data Platform

  • Paytronix

    Paytronix is a guest engagement platform that combines loyalty programmes, guest CRM and messaging, online ordering, gift cards, branded mobile apps and payments.

    Runs on Web, iOS and Android, against Web for Olo Engage.

  • Bloom Intelligence

    Bloom Intelligence is a US restaurant marketing platform that builds one guest profile from WiFi, POS, online ordering, reservations, reviews and websites.

    Names 15 integrations, against 4 for Olo Engage.

  • Fishbowl

    Fishbowl is a guest relationship management platform for restaurants that combines a customer data platform and CRM with email, SMS, offers, loyalty, online ordering and guest WiFi.

    Names 9 integrations, against 4 for Olo Engage.

  • Reelo

    Reelo is a customer loyalty and CRM platform for restaurants, built mainly for the Indian market.

    Names 12 integrations, against 4 for Olo Engage.

Compare Olo Engage

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Pricing and contract terms
  • Country availability and languages
  • Security certifications
  • Employee count
  • Funding history (Olo was taken private by Thoma Bravo in 2025)
  • Whether Engage can be bought without other Olo modules

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Olo Engage overviewhttps://www.olo.com/engage
  2. Guest Data Platformhttps://www.olo.com/gdp
  3. Marketing modulehttps://www.olo.com/marketing
  4. Sentiment modulehttps://www.olo.com/sentiment
  5. History, scale, leadershiphttps://www.olo.com/about-us
  6. Acquisition by Thoma Bravohttps://www.olo.com/thoma-bravo-completes-acquisition-of-olo
  7. Legal entity, New York addresshttps://www.olo.com/terms-of-use
  8. Contact and support routeshttps://www.olo.com/contact
  9. Partner listinghttps://www.olo.com/partners/toast
  10. Partner listinghttps://www.olo.com/partners/qu
  11. Partner listinghttps://www.olo.com/partners/restaurant365
  12. Partner listinghttps://www.olo.com/partners/fiserv