Bistrochat

Bistrochat is reservation and table management software that gathers bookings from messaging apps, social media, websites and phone calls into one floor plan and agenda. An AI chatbot answers guests on WhatsApp, LINE, WeChat and similar apps, and the system adds deposits, a guest database, waitlists and email marketing. It is sold to restaurants and restaurant groups in Asia.

Last reviewed

Visit website
Home page of Bistrochat's website
Bistrochat's website on 30 September 2026
Best for
Restaurants in Asian markets taking bookings over chat apps, Multi-venue restaurant groups
Pricing
From HKD 550 per venue per month, paid annually
Runs on
Web

Who it is for

  • Restaurants in Asian markets taking bookings over chat apps

    Handles bookings from WhatsApp, LINE, WeChat, Telegram, Zalo, Messenger and Instagram with an AI chatbot, in markets the vendor lists across Hong Kong, Singapore, Thailand, Vietnam and more.

  • Multi-venue restaurant groups

    Shares guest data across venues, flags double bookings across the group and offers one booking page for all venues.

  • Restaurants with a no-show problem

    Deposits can be set by party size, shift or date.

What it does

  • Consolidated reservations

    Brings bookings from all channels into one floor plan and one agenda.

  • AI chatbot on messaging apps

    Confirms, updates and cancels bookings on WhatsApp, LINE, WeChat, Telegram, Zalo, Messenger and Instagram around the clock in 80 languages, per the vendor.

  • Table management

    Drag-and-drop floor plan with automatic table allocation and combining tables for larger parties.

  • Deposits and card guarantee

    Applies deposits by party size, shift or special date to cut no-shows.

  • Call handling

    Answers calls automatically when the restaurant is closed or busy and directs guests to book on WhatsApp.

  • Waitlist and queuing

    Guests add themselves to a waitlist or queue and see estimated wait times; staff fill cancelled tables from the list.

  • Guest CRM

    Guest profiles with preferences, dietary restrictions, special occasions and booking history.

  • Guest feedback

    Asks guests to rate food, service and atmosphere and shares the ratings with the team.

  • Bistromail email marketing

    Email campaigns with templates and an AI editor, plus automations for birthdays, win-back and no-show follow-ups, showing the bookings each email brought back.

  • POS connection

    Opens the POS check when a booked guest is seated and syncs items and spend to the guest profile, where the POS has an API.

  • Events and promotions

    One-off or recurring events with full, partial or shared venue bookings and add-on upsells.

  • Loyalty and vouchers

    Restaurant-owned stamp loyalty programme, physical loyalty card and vouchers sold online (Branded plan).

  • Group tools

    Shared guest data, cross-venue double-booking resolution, a unified booking page and group-level events page.

  • REST API

    Reservation and availability data for a branded app, CRM, loyalty and POS systems.

  • Booking analytics tracking

    Tracks conversions in Google Analytics or Meta Pixel and exports guest and reservation data.

Pricing

Starting price
From HKD 550 per venue per month, paid annually
Pricing model
Subscription per location
Renewal
Subscriptions are billed monthly or annually and renew automatically unless cancelled; the plans page says paid annually

Two plans are listed: Branded at 550 HKD per venue per month and Bullish (marked most popular) at 840 HKD per venue per month, both paid annually and also shown in SGD, USD, EUR and THB. The vendor says there is no set-up fee or per-booking fee. Bullish adds the AI chatbot, POS connection, call management and Bistromail (5,000 emails free each month).

How it compares

Compared with the 48 products in Reservations & Table Management that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 15 integrations. The median in this category is 10.
  • Lists Web only. Among the 48 products in this category that state their platforms, 24 list an iOS app and 17 list an Android app.
  • The category's 10 most-named integration partners are Reserve with Google, Instagram, Stripe, Facebook, Lightspeed, Google, Mailchimp, Google Analytics, Square, Micros Simphony. Of these, this product's listing names Reserve with Google, Instagram, Mailchimp, Google Analytics.

Works with

Other
WhatsAppLINEWeChatMessengerInstagramTelegramZaloMailchimpGoogle AnalyticsMeta Pixel
Reservations
Google ReserveOpenriceZomatoSwiggy DineoutEazyDiner

No named POS partners are published; the site says it connects to a POS that has an API. Mailchimp is an export target.

Where and how it runs

Available in
Hong Kong SAR, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
Languages
English, French, Traditional Chinese, Simplified Chinese, Thai, German, Spanish, Indonesian, Japanese, Khmer, Korean, Malay, Portuguese, Vietnamese, Polish
Platforms
Web

The vendor lists these markets as where it serves restaurants.

The company

Company
Bistrochat Software Limited
Registration
Company established in Hong Kong SAR
Headquarters
Hong Kong, Hong Kong SAR
Other offices
Australia, Cambodia, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam

Security and support

Support
Phone numbers for Hong Kong, Singapore and Thailand, WhatsApp and email are listed; demos are booked through a form or Calendly.

Listing details

Built for
Restaurants, Cafés, Bars
Focus
Food-specific
Status
Active
Website
bistrochat.com
Also listed in
Waitlist & Queue Management

Alternatives to Bistrochat

See all 70 in Reservations & Table Management

  • Plateform

    Plateform is an Italian online platform for restaurant table reservations and guest marketing.

    Names 32 integrations, against 15 for Bistrochat.

  • Servme

    Servme is a reservations and guest management platform for restaurants, hotels, F&B groups and entertainment venues, built around the Middle East and North Africa.

    Runs on Web, iOS and Android, against Web for Bistrochat.

  • CoverManager

    CoverManager is a reservation and guest-management platform from Seville, Spain, for restaurants, nightclubs, beach clubs, hotel food and beverage outlets and large events.

    Listed as best for: Independent restaurants; Restaurant groups and chains.

  • TableCheck

    TableCheck is a cloud reservation, table management and guest CRM system for restaurants, hotels' food and beverage outlets, enterprise groups and resorts, run from Tokyo.

    Names 5 integrations, against 15 for Bistrochat.

Compare Bistrochat

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Founding year, founders, team size and funding
  • Named POS integration partners
  • Customer names
  • Security certifications
  • Whether a free trial exists

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Home page with features and planshttps://www.bistrochat.com
  2. Markets and sales officeshttps://www.bistrochat.com/careers/
  3. Legal entity and subscription termshttps://www.bistrochat.com/terms-of-service
  4. Blog indexhttps://www.bistrochat.com/foodforthought/en/
  5. Aggregator sync integrationshttps://www.bistrochat.com/foodforthought/en/posts/one-floor-plan-zomato-swiggy-eazydiner-whatsapp-instagram.html