Certus AI

Certus AI is a voice AI phone agent for restaurants that answers calls, takes orders item by item, handles reservations and sends orders into the restaurant's POS. It works by forwarding the restaurant's phone line to a Certus number. It is aimed at independents, franchises and chains that lose orders to missed calls.

Last reviewed

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Home page of Certus AI's website
Certus AI's website on 30 September 2026
Best for
Busy restaurants that miss phone orders, Toast, Square, Clover, SkyTab and Aloha users
Pricing
Subscription per location
Runs on
Web

Who it is for

  • Busy restaurants that miss phone orders

    Answers calls instantly, including at peak times when staff cannot pick up, and enters orders in the POS.

  • Toast, Square, Clover, SkyTab and Aloha users

    The vendor lists these POS systems as supported for order entry.

  • Restaurants taking reservations on OpenTable

    The vendor offers an AI phone host that books and changes OpenTable reservations.

What it does

  • AI phone ordering

    Takes orders item by item, confirms sizes, add-ons and pickup time, and reads the total back to the caller.

  • Reservations and questions

    Books tables and answers common questions by phone, and can add notes to a reservation.

  • POS order injection

    Sends the order into the POS as if staff had entered it, so it prints at the bar and kitchen.

  • Upselling

    Suggests sides and drinks during the call.

  • Payments by phone

    Can text a payment link or take card details through the POS over an encrypted connection.

  • Simultaneous calls

    The vendor says it answers in under a second and can handle 1,000 calls at once.

  • Accent handling

    Trained to understand a range of accents, per the vendor.

  • Allergy questions

    Answers questions about allergies from the menu.

  • Dashboard ordering

    Orders can be viewed in a dashboard as an alternative to POS or printer delivery.

  • Call forwarding setup

    The restaurant forwards its number to a Certus number, all day or only at peak hours; the vendor says setup takes under 15 minutes.

Pricing

Pricing model
Subscription per location

No price is published. A vendor blog post says Certus uses a flat monthly rate per location with unlimited calls and POS integration included. The vendor's site invites visitors to book a demo and says an account can be started for free.

How it compares

Compared with the 12 products in Voice AI & Phone Ordering that have a profile on this site. These figures describe the category. They are not a recommendation.

  • Names 6 integrations. The median in this category is 7.
  • Lists Web only. Among the 10 products in this category that state their platforms, 0 list an iOS app and 0 list an Android app.
  • The category's 10 most-named integration partners are Olo, OpenTable, Square, Toast, Clover, Resy, SevenRooms, NCR Aloha, Checkmate, Deliverect. Of these, this product's listing names OpenTable, Square, Toast, Clover, NCR Aloha.

Works with

Point of sale
ToastSquareCloverSkyTabAloha NCR
Reservations
OpenTable

The vendor says it works with all major POS systems and lists those named above.

Where and how it runs

Customers in
United States
Platforms
Web
Hardware
None. The vendor says no new hardware is needed.

The vendor does not state where it sells. The United States is inferred from customer stories (for example Tupelo, Mississippi) and a US phone number.

The company

Company
Certus AI, Inc.
Founders
Gurveer Singh
Customers named by the vendor
Jimmy's Seaside Burgers and Wings, Manhattan Deli and Grill, Italian Pizza and Pasta, Baci Trattoria & Pizza, Ike's Cafe and Grill, Dirty Bird, Gold Coast Kitchen

Security and support

Security and compliance
Payment handling via tokenised or encrypted flows (vendor blog on PCI compliance; no certification stated)
Support
The vendor says onboarding takes about 45 minutes and includes a POS integration call with a dedicated support rep, and that customers get a private chat with the team.

Listing details

Built for
Restaurants
Focus
Food-specific
Status
Active
Website
certus-ai.com

Alternatives to Certus AI

See all 14 in Voice AI & Phone Ordering

  • VOICEplug

    VOICEplug sells voice AI to restaurants.

    Names 12 integrations, against 6 for Certus AI.

  • Hostie

    Hostie is an AI virtual concierge that answers a restaurant's phone calls, texts and emails.

    Names 11 integrations, against 6 for Certus AI.

  • Virnika

    Virnika sells AI phone agents to restaurants.

    Names 8 integrations, against 6 for Certus AI.

  • Kea

    Kea is a voice AI for restaurant phone lines.

    Names 5 integrations, against 6 for Certus AI.

Compare Certus AI

Side-by-side tables built from the same profile data.

What we could not confirm

These points were not confirmed when this page was written.

  • Any price
  • Contract term
  • Founding year, headquarters, funding and investors
  • Supported languages
  • Security certifications
  • Countries served

Sources

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

  1. Homepage: features, POS list, customershttps://www.certus-ai.com/
  2. Setup, FAQ, supporthttps://www.certus-ai.com/how-it-works
  3. OpenTable reservationshttps://www.certus-ai.com/integrations/opentable
  4. Pricing modelhttps://www.certus-ai.com/blogs/ai-phone-system-costs-vs-hiring-a-host-in-2026
  5. Security article, CEO namehttps://www.certus-ai.com/blogs/ai-phone-ordering-security-and-pci-compliance
  6. Legal entityhttps://www.certus-ai.com/terms-of-use