Aleno

• Restaurant groups

  Cross-location analyses and table allocation; the vendor cites L'Osteria seating over 15% more guests.

• Hotels with restaurants

  Table reservations can come straight from hotel property management systems such as Protel, Mews, Fidelio and Opera.

• Ambitious single restaurants

  The vendor names this as a target group and says it goes well beyond a standard reservation system.

• Online reservations with channel manager

  Commission-free booking widget for your website, Google, social networks and other channels.

• Phone reservations

  A virtual host enters telephone reservations automatically.

• Waiting list

  Fills cancelled tables from a waiting list, automatically or by staff choice.

• Confirmations and reminders

  Automatic confirmation and reminder messages, with SMS.

• Pre-orders and packages

  Guests choose menus, events or packages when booking.

• AI table allocation

  Assigns tables from historical data to raise occupancy, respecting VIP and seating preferences.

• Graphic table planner

  Drag-and-drop room and table layout.

• No-show prevention

  Card pre-authorisation, deposits and prepaid menus, with VIPs exempt.

• 360-degree guest profiles

  Visit history, spend, channels and consumption per guest, with custom tags.

• Targeted advertising

  Builds custom audiences from reservation abandoners and past guests.

• Email segmentation and review requests

  Segmented email offers and review invitations to satisfied guests.

• Reports and analytics

  Key figures, custom multi-location reports and bottleneck analysis.

• POS check-in sync

  Guest check-in and consumption data sync between POS and reservations.

Pricing model

Quote only

No packages or flat rates: the vendor says each offer is personalised after a consultation. It states there are no hidden fees for reservations or cancellations, apart from possible external payment-provider and SMS costs.

Compared with the 48 products in Reservations & Table Management that have a profile on this site. These figures describe the category. They are not a recommendation.

• Names 10 integrations. The median in this category is 10.
• Lists Web only. Among the 48 products in this category that state their platforms, 24 list an iOS app and 17 list an Android app.
• The category's 10 most-named integration partners are Reserve with Google, Instagram, Stripe, Facebook, Lightspeed, Google, Mailchimp, Google Analytics, Square, Micros Simphony. Of these, this product's listing names Lightspeed, Mailchimp.

Other

ProtelMewsFidelioOperaMailchimpAssistent.AI

Point of sale

LightspeedHypersoftGMSHelloTess

The vendor says the platform connects to over 30 restaurant and hotel systems; only the named ones are listed here.

Customers in

Switzerland, Germany, Austria

Languages

German, English

Platforms

Web

The vendor cites customers across the DACH region and lists Swiss, German and Austrian phone numbers.

Company

aleno AG

Registration

CH-020.4.053.231-5; VAT CHE-485.892.958

Headquarters

Zurich, Switzerland

Founders

Ivica Balenovic

Team size

More than 30 (vendor)

Customers named by the vendor

L'Osteria, Mural (Munich), Ooki Izakaya (Zurich), Art Hotel Riposo Ascona, Restaurant zur Taube (Zug)

Security and compliance

GDPR-compliant guest data handling (vendor claim)

Support

Support by email and phone lines for Switzerland, Germany and Austria. Onboarding for you and your team is included after the offer.

Built for

Restaurants, Hotel F&B

Focus

Food-specific

Status

Active

Website

aleno.me

Also listed in

Guest CRM & Customer Data Platform

• ResDiary

  ResDiary is a reservation and table management system for restaurants, pubs, bars, cafes and hotels.

  Runs on Web, iOS and Android, against Web for Aleno.

• TheFork Manager

  TheFork Manager is the restaurant-side software for TheFork, a European restaurant booking marketplace.

  Runs on Web, iOS and Android, against Web for Aleno.

• OpenTable

  OpenTable for restaurants is reservation, table management and guest management software that also lists a restaurant on OpenTable's diner network.

  Runs on Web and iOS, against Web for Aleno.

• SevenRooms

  SevenRooms is a reservation, guest data and marketing platform for restaurants, hotels, bars and other venues.

  Runs on Web and iOS, against Web for Aleno.

Side-by-side tables built from the same profile data.

• Aleno vs CoverManager
• Aleno vs OpenTable
• Aleno vs SevenRooms
• Aleno vs Dineplan
• Aleno vs ResDiary
• Aleno vs Tablein
• Aleno vs ResDiary vs TheFork Manager
• Aleno vs NowBookIt vs ResDiary vs SevenRooms

These points were not confirmed when this page was written.

• Any price or free trial
• Contract term
• Year founded
• Security certifications
• Full integration list (marketplace)
• Native mobile apps

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

1. Homepagehttps://www.aleno.me
2. Reservationshttps://www.aleno.me/en/digital-assistant/operations/reservations-bookings
3. Integrationshttps://www.aleno.me/en/digital-assistant/operations/integrations
4. Table allocationhttps://www.aleno.me/en/digital-assistant/operations/ai-table-assignment
5. No-show preventionhttps://www.aleno.me/en/digital-assistant/business/no-show-prevention
6. Guest profileshttps://www.aleno.me/en/digital-assistant/operations/360-guest-profiles-crm
7. Online marketinghttps://www.aleno.me/en/digital-assistant/marketing/online-marketing
8. Reportshttps://www.aleno.me/en/digital-assistant/business/ai-analyses-individual-reports
9. Pricinghttps://www.aleno.me/en/digitaler-assistent/pricing
10. Restaurant groupshttps://www.aleno.me/en/for-restaurant-groups
11. Team and sizehttps://www.aleno.me/en/about-us
12. Imprinthttps://www.aleno.me/en/impressum