UMAI

• Restaurants that take reservations

  Real-time availability, a branded booking widget, area selection and waitlist for guests booking online.

• Restaurant groups with several outlets

  When one outlet is full, guests are shown availability at the group's other restaurants.

• Hotel restaurants, bars, nightclubs and cafes

  The vendor has separate pages for each of these venue types.

• Online reservations

  Real-time availability, a customisable booking widget, area selection and a waitlist for fully booked times.

• Outlet recommendations

  Shows guests availability at your other restaurants when one location is full.

• Table management

  Floor layout, timeline, calendar and list views, drag-and-drop seating, table combinations, custom turn times and booking priorities.

• Deposits and card authorisation

  Takes deposits or card holds by busy day, time or party size, with payouts through Stripe and payment links sent by SMS or WhatsApp.

• Pre-orders

  Lists a menu and can require guests to order and pay when they book.

• Queue management

  Adds walk-in guests to a queue, lets them track their wait and messages them when the table is ready.

• Phone reservation tools

  Identifies callers and their booking history, shows pop-up shortcuts, tracks missed calls and auto-messages guests with booking options.

• Mobile app

  Add, edit and manage reservations and view real-time analytics on a phone.

• Gift cards and promotions

  Sells gift cards at full or discounted prices and shows promotions on the booking website.

• Experiences and add-ons

  Pre-sells products and experiences during online booking.

• Automated marketing, email and loyalty

  Campaign automation, email marketing and loyalty programmes are listed in the Grow section.

• Website builder

  A website builder is listed among the Grow tools.

• Takeaway ordering

  Offers takeaway; the vendor names the product UMAI 2 Go for takeaway and delivery.

• Guest profiles, feedback and analytics

  Guest data, feedback and reputation management, and analytics are listed in the system menu.

Pricing model

Quote only

No subscription prices are published; the site directs visitors to request a free demo. A separate SMS and WhatsApp price list page exists but shows no figures in the page text.

Compared with the 48 products in Reservations & Table Management that have a profile on this site. These figures describe the category. They are not a recommendation.

• Names 2 integrations. The median in this category is 10.
• Lists Web only. Among the 48 products in this category that state their platforms, 24 list an iOS app and 17 list an Android app.
• The category's 10 most-named integration partners are Reserve with Google, Instagram, Stripe, Facebook, Lightspeed, Google, Mailchimp, Google Analytics, Square, Micros Simphony. Of these, this product's listing names Stripe.

Other

WhatsApp

Payments

Stripe

No POS or other integration list is published on the vendor's site.

Customers in

Portugal, Malaysia, Singapore

Platforms

Web

The vendor does not state where it sells. The list comes from customer locations shown on the homepage (Lisbon, Kuala Lumpur, Singapore). The site also has a page for restaurants in Australia.

Customers named by the vendor

Onda Cocktail Room, Joloko, Vida Plena Group, SEM Restaurant & Wine Bar, Barbary Coast, RUMI Lisboa, Cilantro Restaurant, Rhombus Group, Cobaia

Support

Contact is by email and demo request. A customer quote on the homepage says support is available around the clock; this is the customer's claim.

Built for

Restaurants, Cafés, Bars

Focus

Food-specific

Status

Active

Website

umai.io

Also listed in

Guest CRM & Customer Data PlatformLoyalty & RewardsRestaurant Marketing Automation (email, SMS, push)

• SevenRooms

  SevenRooms is a reservation, guest data and marketing platform for restaurants, hotels, bars and other venues.

  Runs on Web and iOS, against Web for UMAI.

• Plateform

  Plateform is an Italian online platform for restaurant table reservations and guest marketing.

  Names 32 integrations, against 2 for UMAI.

• TableCheck

  TableCheck is a cloud reservation, table management and guest CRM system for restaurants, hotels' food and beverage outlets, enterprise groups and resorts, run from Tokyo.

  Names 5 integrations, against 2 for UMAI.

• Servme

  Servme is a reservations and guest management platform for restaurants, hotels, F&B groups and entertainment venues, built around the Middle East and North Africa.

  Runs on Web, iOS and Android, against Web for UMAI.

Side-by-side tables built from the same profile data.

• UMAI vs Servme
• UMAI vs SevenRooms
• UMAI vs TheFork Manager
• UMAI vs Eat App
• UMAI vs Eatigo
• UMAI vs Plateform
• UMAI vs Plateform vs SevenRooms
• UMAI vs Plateform vs SevenRooms vs TableCheck

These points were not confirmed when this page was written.

• Any price or plan tiers (demo request only)
• Contract terms
• Integrations (POS, accounting)
• Company legal name, founding year, headquarters, funding, team size
• Hosting, security certifications
• Mobile app platforms and store listings
• Countries where it is officially sold
• Interface languages

Facts on this page come from the pages below, checked on 29 September 2026. Prices and features change, so confirm with the vendor before you buy.

1. Home: products, customers, locationshttps://www.umai.io
2. Reservationshttps://www.umai.io/en/reservation-management
3. Table managementhttps://www.umai.io/en/flexible-table-management
4. Deposits and Stripehttps://www.umai.io/en/reduce-no-show
5. Queuehttps://www.umai.io/en/queue-management
6. Phone reservationshttps://www.umai.io/en/uphone
7. Mobile apphttps://www.umai.io/en/mobile-app
8. Gift cardshttps://www.umai.io/en/sell-online
9. Add-onshttps://www.umai.io/en/promote-experiences-and-add-ons
10. Product names, SMS price listhttps://www.umai.io/en/sms-and-whatsapp-pricing
11. Venue typeshttps://www.umai.io/en/cafes
12. Page discoveryhttps://www.umai.io/sitemap.xml