Reviews & Reputation Management
15 products listed
Introduction
Guests read reviews before they book, and an unanswered complaint stays visible for years. This category covers two related jobs: watching what guests say in public and asking them what they thought in private. Reputation tools gather reviews from search, map and delivery sites into one place so you can reply from a single screen, and many prompt happy guests to leave one. Feedback and survey tools collect ratings after a visit and route complaints to a manager before they reach a review site. Some products only monitor reviews, while others also manage listings, guest data or WiFi sign-ups.
Who needs it
Restaurants that receive reviews on several sites, and groups where nobody owns replies. It becomes worthwhile when reviews arrive faster than you can check them, when you would rather hear a complaint before it is published, or when you want more guests to leave a review after a good visit.
Written 30 September 2026
What to look for
Public reviews, private feedback or both. Of the 10 profiled products, 7 list guest feedback or survey features among their features. Check whether a product catches complaints privately as well as tracking public reviews.
Which review sites it covers. Coverage varies between search, map and delivery platforms. Check that the sites your guests use are supported.
Replies written by AI or by staff. Some products draft replies automatically for you to approve, some run a managed service, and some leave you to write them. Decide how much control you want.
Listings and guest data in the same tool. Of the 10 profiled products, 2 also sit in listing management. Others belong to marketing or guest-data platforms, so buying one may cost more than you need.
Single site or several locations. Of the 10 profiled products, 5 charge per location and 3 name more than one country. Groups need results by location, not one shared inbox.
At a glance
Of the 10 profiled products, 5 charge per location, 4 are quote only and 1 is a flat monthly subscription. All 6 published prices are in US dollars, and 1 product lists a free plan.
Compare products
10products with a profile. Ordered by how many columns are filled, then by name. Select a column heading to sort.
| Product | Best for | Starting price | Free plan | Free trial | Platforms | Integrations | Last reviewed |
|---|---|---|---|---|---|---|---|
| Restaurants that want to be found on Yelp | $129 (currency not stated) per month, billed annually | Yes | Yes | Web, iOS, Android | 14 | 29 September 2026 | |
| Restaurants and hospitality venues with guest WiFi | USD 49 per location per month | Not stated | Yes | Web | 13 | 29 September 2026 | |
| Restaurant groups wanting guest data in one place | USD 105 per location per month, billed annually | Not stated | Not stated | Web | 15 | 29 September 2026 | |
| Independent restaurants | USD 90 per location per month, annual contract | Not stated | Not stated | Web | 3 | 29 September 2026 | |
| Independent restaurants wanting one marketing vendor | USD 125 per month | Not stated | Not stated | Web | 13 | 29 September 2026 | |
| Restaurant brands with 10 or more locations | USD 65 per location per month | Not stated | Not stated | Web, iOS, Android | 37 | 29 September 2026 | |
| Restaurants in Canada, especially Quebec | Not published | Not stated | Not stated | Web | 8 | 29 September 2026 | |
| Multi-location restaurant brands and franchises | Not published | Not stated | Not stated | Web | 5 | 29 September 2026 | |
| Multi-unit restaurant brands and franchises | Not published | Not stated | Not stated | Web | 23 | 29 September 2026 | |
| Multi-branch restaurant and QSR chains | Not published | Not stated | Not stated | Web | 11 | 29 September 2026 |
Products without a full profile
Related categories
- Restaurant Discovery & Listing Management (business-facing) 31
- Restaurant Marketing Automation (email, SMS, push) 42
- Guest CRM & Customer Data Platform 43
- Guest WiFi Marketing 5
- Reservations & Table Management 70
- Loyalty & Rewards 28
- Restaurant Website Builder 25
- Waitlist & Queue Management 22
- Event, Ticketing & Private Dining Booking 15
- Gift Cards & Stored Value 4
Figures come from vendors' own published information, last reviewed on 29 September 2026. See how we list products.